DICK'S Sporting Goods in Carbondale offers a wide selection of sports, exercise, outdoor, and licensed merchandise. The store features a large variety of footwear, workout clothes, sports equipment, camping gear, bikes, kayaks, and more from top brands, making it a convenient one-stop shop for outdoor enthusiasts and athletes. The staff is generally friendly and helpful, with many customers praising their assistance in finding the right products, whether in person or through online orders with in-store pickup. Shoppers have shared positive experiences with employees who provided personalized help, such as fitting golf clubs, tuning bikes, or guiding customers to specific items like volleyball gear. However, some reviews mention issues with management, including a store manager who was perceived as pushy and overly invasive, and an incident where a customer was discouraged from taking pictures, which caused frustration. Despite these concerns, the overall atmosphere appears welcoming, with employees going out of their way to assist and create a positive shopping experience. Customers appreciate the good service and competitive prices, making DICK'S Sporting Goods a reliable option for sports and outdoor gear in the Carbondale area.
Emmy was very personable and kind. Even though she was at the end of her shift, she took the time to help me find the right sneakers and made sure I was completely happy with my choice. She was easy to talk to and made the whole experience feel comfortable and genuine. Her help truly elevated my experience.
June 2025
Garret helped me pick sun glasses. I’ve never met anybody more knowledgeable about sun glasses and passionate about his job. Phenomenal Customer service! Thank you Garret!
April 2025
Marritt waited on us twice. He was very nice and helpful I tried to find the place to do the survey, but couldn't find it. He was really good help. Jordan helped us with a return and he was very good, too.
