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March 2024 by Sarah Duran
Very friendly staff. Food was out in an incredible short time (less than 10 min). Very delicious and well made.
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March 2024 by Roger Pierson
Great food great
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March 2024 by juliah Clark
Katelyn was wonderful! So sweet and so helpful! Great service!
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February 2024 by Larry Christy
Food was not impressive. the service was
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February 2024 by Bubbs
Excellent service and food was great.
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February 2024 by Marcus Etherton
A great restaurant for a quick bite or a full meal with friendly staff and great value. Think "a more affordable olive garden."
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February 2024 by Mary Martin Wittenbrink
Food very good, breadsticks better than Olive Garden.
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January 2024 by S. Lively
My daughter and I really enjoyed our time at Carbondale, IL. Fazoli's! The employees were so nice and helpful.
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January 2024 by Melissa Bozarth
The store was dirty and the employees didn't seem to have any smiles. The food was
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January 2024 by Sarah
I ordered the family meal deal with extra breadsticks for my class holiday party. The food was good, but the breadsticks were a little soggy/flat. The kids liked it, though!
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December 2023 by Jason Bischoff
Micheal and I believe a man named Julian around 5 P.M. helped me carry a catering order to the front of my car of 3 large and heavy boxes, 3 large bags, and 7 boxes half the size of the large catering boxes. My car was packed to the fullest. I told them I would let them know how the night turned out. Well, I not only delivered this order to a wedding held in Herrin Illinois, but had to carry most of the items myself, and was not tipped or offered anything by anybody. The trip was worth 11 dollars. I am a man on dialysis so walking and energy is troublesome for me. Thank you both, Micheal And Julian for helping me when you did. You may have had to, but you could have chosen not to and if there was tips involved, they should go to you two as well.
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December 2023 by Christina Tellor
This visit was so so much better than my last visit. The staff was very kind and helpful. The food was hot and fresh. I didn't feel as if I wasn't wanted (like my last visit, where they were rude and hateful and demanded we hurry up so they could close). I am so glad we decided to try the Carbondale Fazolis again. Staff last night deserve to be recognized for their services!! The seating areas were clean and tidy. The drink station had a bit of a mess going on but after he brought our food, the young man noticed the drink station and he came right back and took care of it. He took pride in job and did his job very well. Big shout out to that crew last night!!!
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November 2023 by Joyce Metcalf
At the drive-through, my order was incorrect. I did not want a sugary drink, but the order came with a drink. I asked if they had unsweetened tea. They said yes. When I got home, what I got was sweet tea. When I called and said I got sweet tea, he said I had to get a drink. I asked if they had unsweetened tea, and he said they did. When I finally made it clear, my drink was the opposite of what I ordered. He said a curt non-sincere, sorry. Then went silent. I asked if he was still there & I could hear talking in the background, but no reply. I tried a few more times to get a response, but all I could hear was the background talking. I finally gave up and hung up the phone. I do not consider that good customer service or even courteous behavior.
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November 2023 by Christina Foster
Delicious, Hot and not to pricey. Love love love the breadsticks. Just wish they noticed when ya didn't have any and brought more...
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November 2023 by Brandi Brown
I used the kiosk at the counter, because the drive thru looked busy. My food was fresh and tasted good. The employees were friendly and helpful.
