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January 2024 by Blixx Wolfe
Always had amazing service from them! Quick and respectful, I've never had an issue.
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December 2023 by Ms. Pleasure
I’d like to say thank you to Natalie for making my experience at first mid Bank and trust very efficient! Natalie was very professional and very patient and treated me with kindness and respect, which I truly appreciated , as I disabled and some people are not kind when you have health deficits ? when you go to the branch ask for Natalie you’ll be treated very well and get excellent service! Thank you again Natalie and I look forward to doing more business with you at first mid Bank and trust? Enjoy an wonderful New Year’s!!most gratefully, Crystal
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December 2023 by Michael Rosales
Closed 15 mins early. I've been waiting all day for my check to so I can eat, but now I can't eat until tomorrow because someone felt like they needed to have an early day. I wish I could just leave my job 15 mins early, must be nice.
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July 2021 by Michael King
I'm a disabled man that chose to use the main Carbondale branch due to the fact it is the nearest bank to my home. But now that I've gotten to know the staff, I wouldn't go anywhere else. They've helped me out of several binds with a smile and a willingness that I've never experienced in all my years. They also love my pup Josie and give her lots of treats. I can be having a bad day but I always feel better after visiting with Jessica and the rest of the crew. Great people! Go see for yourself. You will never want to go elsewhere. my ranking is 5 out of 5 stars. but I rank them at 10 stars.
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January 2018 by Paul Harman
Friendly, personalized service every time. Convenient location and hours.
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July 2014 by Andrea Roldan
Always have great experiences at this branch. All tellers make an effort to know me on a first name basis, and go the extra mile for customer service. Prefer this branch over others in Carbondale. Flexible hours are great too but I think Evening hours have been changed to 6 pm.
