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March 2024 by Jennifer D.
I am very pleased with the Carbondale Lowe's and how great they were. The reason for the one star review is how horrible corporate and the delivery place has been. I bought a washer and dryer on February 28th delivered on February 29th. Dryer had an electrical issue. Dryer was taken back and delivered again on Saturday March 2nd. Once the dryer was here and was able to use the washer had a washer issue. Came back Monday March 4th and picked up the washer. I contacted corporate and they have been no help at all. The delivery terminal manager has been supposed to call me since Monday nothing. I had to go back to the Carbondale Lowe's to figure anything out. Corporate would only tell me wait in the manager from the delivery place to call me. They never did. They canceled my order and never contacted me. When at Carbondale Lowe's found out they said I spoke with them since Monday and I have not. It is very disappointing how not costumer friendly corporate or the delivery place has been.
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February 2024 by Lorie West-Kelley
Please think twice before doing business with the flooring department. Tyler will not return phone calls or make you aware if your flooring gets discontinued after waiting for a month. The installer had to contact us because Tyler contacted the installers instead of us about our order. We called for three days and gave the same information to three different employees. We were told that Tyler was with a customer or just left. On the fourth day, the flooring department hung up three times before the main customer line located a flooring employee. I would contact Lowe’s main line by phone to order and not the local flooring department because their lack of professionalism and incompetence is beyond anything I have seen. We have still not heard from our salesman and probably never will. My suggestion is to avoid Lowe’s flooring department for any large purchase.
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February 2024 by Angel Eyes
I really wanna give the store five stars. They have an issue of not enough staff, you go in to buy something and you expect someone to understand what you need and in which department it’s in the last four times I’ve been in the store there wasn’t enough staff to wait on you, and only one or two of them knew what department the item was in. Also, they now no longer do in-store processing for projects. They send someone picked from a call center that is in Texas. I am sorry, but another state does not know which group of people are the best workers for a job in a local market. Also I would recommend you quit using the cheapest bid and actually hire for quality
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February 2024 by Sandra Underwood
Associate asked me if I needed help and then answered all 9f my questions, giving me information that I needed, but didn't think to ask for.
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February 2024 by Erick Nichols
Always find more things I want
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January 2024 by L J J
Great employees. Employees will take me to the item I am looking for right away if I can't find it no matter how small the item is. If they don't know, they will look it up or ask someone.I also use the app in the store or to order things that I can pick up at the store.
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January 2024 by Hunter Emery
Absolutely do not recommend Lowes delivery.. Anywhere else. Trust me.
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January 2024 by Destiny Fisher
We recently bought a curbside pick-up dishwasher, while they were running a sale. The dishwasher works great and we have had zero issues with it. We went with online ordering and curbside pick-up. Online ordering was quick and easy to manage, pick-up was also fairly easy aside from not quite knowing where the pick-up section was for our order. It took us a moment to figure out where to go, but once we had that squared away the rest was super easy. The associate brought out our appliance and helped load it into our vehicle and that was it. Fast and friendly.
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December 2023 by Mandi shaw
Excellent selection, love sale items and paints!! Excellent customer service and helpful!
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December 2023 by Virginia Mason
Tried several times calling. They hung up on me once then never answered the phone after that
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December 2023 by Daniel Pace
Love Lowe’s. Only thing I dislike is NO MILWAUKEE tools. lol. But this is a good store with helpful & polite staff. Great store. Nice sized. Has anything one needs to better or maintain their home.
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December 2023 by L T
Don't like the fact that you need a receipt to return stuff. Its not like we didnt spend over 5K with ya! You had seen Us in there a million times!
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December 2023 by Lindsey Alexander
I love this place. Just wish they stayed open past 9pm! Jeewhiz, that's the only bummer I can think of. Staff are nice and friendly. Knowledgeable. They've got some great sales from time to time I find myself skipping to the parking lot pushing a cart full of joy!
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December 2023 by chris hall
Lots of sales. Friendly staff
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November 2023 by Louis Daniels
Great for a new household
