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December 2023 by Google user
Lowes has a nice variety of items.
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February 2023 by G.G P.
I am writing this letter with a laundry list of complaints regarding my most purchase and installation from this company. I'll explain my dilemma from the beginning December 20 of 22. I went into the store number 493 in Carbondale to purchase a gas cooktop I received a detailed, expectation sheet explained with my expectation, should be throughout this process your technician/employees first failed to contact me within two business days to schedule a convenient time to conduct the detail. No one reached out until January 8 of 23 to inform me a technician will come out on January 9 of 2023 to take measurements once the assessment was complete I never received a complete quote for my review. I called the store 493 on January 11 of 2023 and Lowe's had not had no record of the measurement in their system. At this point I have not received one phone call from any of your employees with any updates I spoke with Jessica on January 30 of 2023 for her to instruct me to call the manufacture Samsung and provided the phone number after telling me the cooktop will arrive on January 31 and then got cursed out by Samsung employees for calling a number customers should not have. I called Loris Lowe's store for 93 back on February 1 of 2023 and spoke with Jasmine. Who stated she had no indication that the cooktop had been in fact s*** I called back on February 7 of 2023 and spoke with Desiree at the installments dinner and will a store employee who bought them for me that they were still no cooktop delivered , I finally received my first phone call on February 8 of 2023 to schedule the installation if you don't realize my frustration by now I will make sure you do expeditiously with regard to customer service, communication, organization, and professionalism. The store is grossly lacking as a customer spending hard earned money in an establishment I expect a certain level of customer service let alone common courtesy I find a disappointing and disheartening to learn this is how business is handled and how customers are treated there is no reason as a customer. I should have to initiate communication to find out what is going on with a service that has been paid for this is honestly one of the worst experiences I've had when making a purchase, and I'm very displeased. I will be sure to post my experience on Google yelp and any other reviewing outlets I can manage to find as a warning to future customers as to how business is conducted at store number 493 in Carbondale, I hope in the future your store invest more into customer service training because this is unacceptable after finally receiving installation appointment with them with the rep calls the next day to state the technician has scheduled a family emergency on my installation date
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January 2023 by Daniel P.
It's 2023 and I wanted to write a quick review to note the huge improvements this business has made over the past year. In the past it was a little difficult to find help and now there appear to be people stationed all over the building regularly. They have nice register attendants and usually have everything I need for my projects. If you've gone in the past and had issue with help or something, try them again. They're doing good things.
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December 2022 by Elijah lee
Love this garden center! you can find almost everything you need and what the store doesn't have online does. Deals on gardening during the winter months
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August 2022 by Melissa McCord
They were out of the advertised product that cost $15 so I had to buy the $25 part. Nice young man took out my 50lb putting soil bag.
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August 2022 by Mike M.
I have waited over two hours for my flooring that was supposed to be pulled the day before the pro desk attendance were rude and thought it was funny that I've been waiting two hours for some flooring
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July 2022 by William Tucker
Grateful for Lowe's. The clerk was very nice. Made me feel welcomed. He had a helpful system to identify the stones I purchased so that he didn't have to walk back to the place to check the price.Lowe's hires the right people.
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June 2022 by Rachel Juenger
These people can do nothing correctly. We are on day 8 of dealing with them. The day our fridge was out for delivery it never showed. We call they don't answer the phones. Day 3 finally talk to someone. They say it will be out for delivery on Sunday. 5 days late after it was already out for delivery. It shows up broken. The front-line manger I talked to says he has to rebill it. Well, he messed that up to and overbilled us. So, day 6 I call and cancel it. They mess that up as well. Now they owe us 199 and some change because they can't add and subtract. Day 7 The front-line manager passes me off to the head cashier because he is just not capable of doing it apparently. Here we are on day 8 where the head cashier said she would be on it first thing in the morning. Well, it's now 2:00 still nothing has happened. I try to call the corporate number they have on the internet. You can't talk to anyone unless you have a 7 digit extension to actually reach someone. Customer care that I have talked to several times says they will have the head manger of the store call me in 24 hours. That the process is you have to speak to them to get the corporate number. So we will surely be on day 9 with them still messing our stuff up. If you like stuff like this than by all means, go purchase stuff from this store. If not you should stay way away from them.
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May 2022 by Angi Albright
Customer service is awful. I can’t even get anyone to answer the phone about an order pickup.
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May 2022 by Patty Alonays
Called and was put on hold 25 minutes then hung up on rude people in store no one to help no don’t go here
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April 2022 by HERMAN OKER
Lots of great stuff. If you are looking to improve your curbside appeal then this is a great place to shop.
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April 2022 by Kelly Penny
An all time favorite! Their clearance is truly clearance priced and I always find something that helps my entire family.
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January 2022 by DeSande R
Lowe's garden Center is really good in the summer. The winter time it's a little hard to find some items and you're outside in the rain or snow trying to get them, but I do like their ceramic planters. They're very beautiful nice and solid and they're good for the plants more than the plastic ones. They have a wide variety of other items that you can use in your home and outside your home. It's a tool person's heaven. If you love drills, and hammers and nailing and screwdrivers, you will love Lowe's.
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August 2021 by Kenyatta Corrie-Boling
It is not bad place to work there. I would've known if I ever get trained more.. I have capabilities to do anything. I will give it more time to see how it goes.
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August 2021 by Robert H.
I ordered & paid on-line for building materials for curbside pickup. Upon arriving at the store and calling in to have my order brought out & loaded, I was told that they have nobody available to do curbside & I would have to do it myself. When I asked for store manager, this person was not in store. And no supervisor would answer their phone. I will shop elsewhere from now on.
