Staples in Carbondale serves the community of small businesses, entrepreneurs, remote workers, parents, teachers, and students. It provides essential office supplies, printing, shipping, technology, and recycling services. The store almost always has what customers need, and the staff is knowledgeable, friendly, respectful, and professional without being pushy. It is the only local place to accept Amazon returns and offers regular coupons. However, pricing is high unless items are clearanced or on sale, with noticeable differences between online and in-store prices. While some staff are very friendly and professional, security personnel have been described as unprofessional, unfriendly, and giving off bad vibes with uninviting behavior.