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❤️??
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May 2023 by Reed Riedel
Says it was open but it was closed. Don’t go.
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October 2022 by Tim Carter
This restaurant has steadily going downhill since it opened. What used to be one of the best quality restaurants in town, has gone horribly wrong. When they first open it was clean, the food was fresh and hot, and it actually looked like the menu pictures. Now, if you go in, and especially if you try the drive-thru at night, you will be disappointed. It's just another mediocre fast food restaurant now.**EDIT**Restaurant is now permanently closed.
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April 2020 by Alex
It's good for the most part but it always takes a long time to get your food even when it's slow and you just order a milkshake. Sometimes it's clean, sometimes it's not. It really just depends on who's there but it seems everytime I go in there's tension between whoever is working.
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April 2020 by Carol ParkEslinger
When I ordered at the drive through, my guy stated 4 times a double with bacon no cheese and plain. I even said it twice just bacon, meat,and bread.You really cant say it more direct than that.And I called the store and asked for a manager, and was told to come back and they would take care of me , WOW is all I can say. Speechless..!!!??????
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April 2020 by L McBride
It was terrible. I went in to order thinking I would get fresh hot food made right in front of me. Nope! I ordered my food right before a couple friends of the manager came in and ordered. Of course they received their food first. Y'all know how fast them fries get cold? By the time I received my food the fries and the sandwich seemed like they had been sitting in the fridge as leftovers. Mind you I just ordered and sat and watched my food be taken to the back and never brought back up until the others had their food. As hungry as I was, by the time I left I had no appetite. Waste of my time, energy and money. No stars for u steak and shake. Thank the manager or supervisor who worked the night shift the eve of the 4th. This isn't the first time he's messed up my food either. Looks like I need to take it to corporate...Looks like I had to give at least 1 star in order to leave a review but it wasn't deserved.
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April 2020 by Brian Hetrick
Food is always good, but the service is ALWAYS slow and sometimes downright inefficient. Learning curves for new hires is one thing but it seems this facility looks for the least motivated candidates to employ. Then there is the issue of under staffing, and lack of professionalism on part of management/supervisors.During my last sit down visit the manager berrated an employee that was doing their beat with a full section. Then the manager came to our table to continue to bad mouth the employee. I told her she was in the wrong, and she got upset at me and gave me attitude. Then when time to pay the bill, she wouldn't even ring out the sale, but instead made key wait for another employee to become free and do it. She stood there and watched.This has been several months ago, and I have only been through the drive through a couple times since. Let's face it, they do make tasty shakes!
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April 2020 by SFGirl49 CaliGrown72
Loved this Steak n Shake. Great food. The servers were awesome. Super nice and sweet. Clean. Good place to go. Good prices
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April 2020 by R. Finch
Through the years Steak and Shake in Carbondale has provided good service to the community. If you want a quick lunch or breakfast you most often will find a very pleasant group to serve you. Any problems I have ever had on quality of the order etc has always been handled well.
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January 2020 by 2017art
Went here 1st today, and place has closed its doors. guess it for sale..Didn't know until today shake n Shake is closing all its stores..Like Ryans, looks like bankruptcy took over.Few still open, but was turned away along with 14 others in Mt. Vernon Il, as employees didn't show up for work. Another thing of the past. burger king is next, the way they are going.
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October 2019 by Jessica Santana
I thought Frisco melts were put together differently...cut in half ...with two patties. What happened here? Also the top of the fries container was crunched up and pushed in. It was like almost purposefully all bad. Did I do something to you?!
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October 2019 by Schultheis Productions
Update as of 3-10-2019The restaurant was discussing, the food was old, and cold. We ordered a grilled cheese and when it came out, it clearly was old and was microwaved due to it being so hard I couldn’t take a bite. I lost my apatite when I found mold growing on the condiments. Would not recommend this restaurant.
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October 2019 by Rebecca Goetz
Update: Feb.4, 2019Decided to try it again, and were pleasantly surprised. We were served quickly, our server, Kelso, was wonderful, the food was good, and despite a wait on our food, we were in and out in under an hour! I will say the place was fairly empty for the lunch hour, but we had no problems whatsoever![Review from 2017: I keep hoping this place will get back to what it used to be, but it seems rather hopeless. Service is consistently slow, and the food is just okay. Our last visit our server took a smoke break while our food sat under the warmer for 15 minutes! Needless to say it was cold once it finally got to us. Lots of miscommunication with her, and other servers wouldn't help us at all (despite us being there at 2, which is not exactly a rush time). Apparently only two people there can work the register, so don't expect to get out of there in under an hour. Maybe the drive through is better? That's the only thing the manager was working.]
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October 2019 by Richard Rittenhouse
Terrible service, rude waitress and poor food.The waitress spent a lot of time telling us about how bad her shift had been. It took over one hour to get served and I had to request to have my shake to go. Not many people in the restaurant. I can understand why. Contacting Steak and Shake was like talking to the wall.
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October 2019 by McKenzey Smith
Very slow service but decent food. For the price of steak n shake and the amazing shakes it's worth the wait... until the wait passes 20 minutes to get your order taken. I've had a horribly inattentive waitress and also an amazing one who was very attentive. It seems service is 50/50 and depends on who is working. The drive through wait is always atleast 20 minutes. I once waited for 40 minutes and 4 cars infront of me drove off. Definitely the worst steak n shake I have been to.
