Verizon in Carbondale offers a range of mobile and internet services, including 5G home internet. Customers can visit the store for in-person assistance or order online for convenient pickup options. Some reviews mention difficulties with customer service, highlighting long wait times and a lack of knowledge among staff. However, there are positive experiences as well, with specific representatives noted for their professionalism and efficiency in handling issues, such as replacing a malfunctioning phone quickly. Additionally, the store manager has been praised for being helpful and patient, especially with less tech-savvy customers. Overall, while there are mixed experiences regarding customer service, some staff members stand out for their competence and friendliness.
We have been with Verizon for over thirty years, because we like the service.
February 2024
Mileek and his coworker Nick were fantastic to work with. They helped me get ready to switch to Verizon from another carrier. He provided me with all the info I needed for a smooth transition, including one line from out of town. It took some coordinating, but with Mileek’s and Nick’s patience and knowledge, we got... read full comment
July 2023
Nick was absolutely professional,efficient and competent in helping us get a new phone and take care of the details around it ! A pleasure to deal with!
