Verizon in Carbondale offers a range of mobile and internet services, including 5G home internet. Customers can visit the store for in-person assistance or order online for convenient pickup options. Some reviews mention difficulties with customer service, highlighting long wait times and a lack of knowledge among staff. However, there are positive experiences as well, with specific representatives noted for their professionalism and efficiency in handling issues, such as replacing a malfunctioning phone quickly. Additionally, the store manager has been praised for being helpful and patient, especially with less tech-savvy customers. Overall, while there are mixed experiences regarding customer service, some staff members stand out for their competence and friendliness.
Verizon fixed my bill issue. Thank you for making everything right. I was past the point of being mad
February 2026
Jessica was knowledgeable and friendly. She helped set up a plan that saved me money even though I was adding a line and getting another phone. Highly recommend speaking with her if you come to this store!
January 2026
Store Manager Paul was extremely helpful with my issue.
