Verizon in Carbondale offers a range of mobile and internet services, including 5G home internet. Customers can visit the store for in-person assistance or order online for convenient pickup options. Some reviews mention difficulties with customer service, highlighting long wait times and a lack of knowledge among staff. However, there are positive experiences as well, with specific representatives noted for their professionalism and efficiency in handling issues, such as replacing a malfunctioning phone quickly. Additionally, the store manager has been praised for being helpful and patient, especially with less tech-savvy customers. Overall, while there are mixed experiences regarding customer service, some staff members stand out for their competence and friendliness.
