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October 2023 by Rushing Ice
We’ve relied on Vogler and Tim Hirsch for many many years, and have purchased many vehicles from this dealership. Most recently we had been looking for a family car and another car that I could use for work. Tim was quick at letting us know when something new came in that fit our needs, and we were able to purchase a fairly new car with miles as low as you can get in the current used-car market. Very happy with the purchase, and I hope to be able to find another vehicle for the family as soon as the new year rolls around.
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October 2023 by Rick Walker
Vogler Ford in Carbondale Illinois has been and remains to be an honest, fair, and service oriented process of shopping for a car. Tim Hirsch is a priceless asset to Vogler and a great example for somebody who just wants to be treated fairly (no games). The entire sales team seem to pride themselves on being a different sales experience, done right. Highly recommend, starting here.
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October 2023 by Lynda Beck Willison
I purchased a new Bronco from Vogler. It was a great buying experience. I was treated like I really mattered to them. Colin, Ed and John you guys are amazing!! Thank you for all your help! I highly recommend Vogler if you are ready to purchase a vehicle, give them the opportunity to help you with it! Again thanks guys for making my purchase the best!
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October 2023 by Sandy Crawshaw
Purchasing a vehicle has typically been stressful for me in the past. However, Jesse and the Vogler staff made our purchase stress free. Everyone was friendly and very helpful. Jesse went the extra mile to help us get acquainted with our new SUV and answer all of our questions. Definitely a good buying experience at Vogler Ford for us.
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October 2023 by David Jaynes
Absolutely the worst service experience in my entire 56 years on this planet. Ford actually sent me a Customer Satisfaction Program letter extending the warranty coverage for the Transmission Control Module - telling me I could bring my car in if it wasn’t shifting correctly to be evaluated for a replacement TCM. I jumped at the chance, since the shifting has been terrible for quite some time despite complaints to the dealer about the issue that have never been resolved. After waiting two months for the next available appointment I dropped it off and they “evaluated” it. When they called me (two days later) they said it was bad but not quite bad enough, so no repair. Then they proceed to insist that I pay a $200 diagnostic fee for their troubles. When I politely explained that wasn’t right, they got rude and nasty. Very unprofessional 0/10 stars.
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September 2023 by lauren stoelzle
My family and friends have supported Vogler Ford Motor Company for years. We built a solid friendship with Bill Manis who is always the best to work with. There is also a gentleman who always greets anyone coming in for service who is also genuine and kind. However, I CANNOT recommend Vogler Motor Company any longer. I paid 318 dollars for 2 keys - not including programming around July 4th when I lost my only key I inherited from my mom after her passing. It is now September 6th. I had called every week in July and into August. They stated one of the keys was not in. I tried to be patient but quickly learned I could have a key replaced and programmed elsewhere for approximately 60 dollars. Despite this I tried to still work with them. I talked to the General Manager who stated one key was already cut and the other was on back order. When I asked if I could have a refund for the key on back order he stated it had already been cut (not true - it wasn't shipped yet?) Either way, he stated he would waive the programming fee - I hadn't yet paid for. Fast forward to now the 2nd month. The last time I called -mid to late August, I requested the parts department contact me when the key was ready. No call. I went today at lunch to check in - in person. The keys are there. Sitting there on the front desk of the parts department. I request to talk with the GM. I request a refund. They will not do it. All of this happened in addition to prior to my mom passing, she had her car serviced at Vogler and they stated the issue was the engine and it needed to be replaced. She paid nearly 4 grand and the problem was NOT fixed. I took the car too Gator Automotive. A chip needed to be replaced - they didn't think the initial problem even sounded like the engine had to be replace. LONG LONG story - short. They are untrustworthy ( minus some good employees - like Bill Manis and the greeter for the service department, and the cashier in the service department - who also agreed the amount for the keys was outrageous.) DO NOT trust them. It appears they now care more about money than their customers. Truly unfortunate.
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August 2023 by Mirka Záborská
Great services provided by great people! Greg was awesome and walked me through everything with great patience and gave me a lot of useful information to get where I wanted to be. He made sure car I was going to purchase s the right fit for my needs and that I will get the quality I am paying for. Super happy and grateful with everything this dealership provides!
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August 2023 by Kathleen Crocker
A family member has had their car there over a month . After fixing it the week before. They haven't looked at it. No rentals available. Will never go to this place e to purchase or rent a car. Unbelievable. They won't even return her phone calls
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June 2023 by amanda Hood
Isaac was awesome! We purchased a Ford Explorer about a year ago. I told Isaac I wanted a Mustang and that it was my dream car. 8 months later... He made sure I got the vehicle I wanted!! I will never go anywhere else to purchase a new car. Best service a around!!
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June 2023 by Anne Mileur
Thank you to Greg Wilson. We love our new Bronco Sport. We're saving monthly 2 ways. Our car payment is less than before we traded 6 year old truck AND saving at the pump since we get 11 more miles/gallon. WIN-WIN.
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June 2023 by Andy Wist
I recently bought a used F150 truck. Isaac was friendly and knowledgeable about the truck I was interested in. He made the purchase easy and headache free! The rest of the staff were friendly and the service dept provided a free "the works" oil change which was nice. I felt that Vogler Ford treated me great and recommend them if you are shopping for a vehicle whether new or used.
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April 2023 by Calvin Lee Ledsome Sr (Cal)
I enjoyed my purchase experience with Vogler Motor Company. Bill the sales associate was awesome and worked ? to help achieve my purchase goals. Thank you all for your services.. You all Rock.
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March 2023 by Seth Willms
I was able to get my first BRAND new vehicle through Vogler per Bill Manis. Was able to order a coveted 2023 Ford Maverick. Bill made the process very simple. I order in September 2022 and picked up my Maverick February 2023. Love it and the professionalism of this dealership.
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March 2023 by Becky Anthony
First time working with the folks at Vogler Ford to by a used vehicle. The salesman John Green, listened , offered other vehicle in my price point. John pointed out the highlights of vehicle but was not high pressure. John is very knowledgeable about autos, he is not just a salesman’s. Mr. Green followed up after the sale to make sure I was satisfied. Overall a very good experience and I really like my car!!
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March 2023 by john fitzpatrick
I recently purchased a Lincoln from Vogler Ford in Carbondale. I usually never buy a ford. But Vogler seemed a good store to buy from. Older staff, Lots of experience, very professional and not pushy. The whole staff seemed to be very well addressed on business, and relaxed and confident with being who they were and how to treat buyers. Their cars were neat clean and very well priced. I love the car I purchased and really like the staff.
