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March 2024 by Stretch M.
I experienced difficulty with the battery/connection for our patio umbrella purchased last year. In an effort to diagnose the problem covered by warranty, I went into the store and was initially assisted by Audrey. She attempted to find a replacement battery to test my unit. Initially, she was unable to find a test battery and she enlisted the help of Alexis and subsequently Lisa. All three of them spent well over a half an hour in an effort to help. Finally, we discovered a connection problem in the upper half of the umbrella. At no time did any of them display any signs of "hurry up" or "can't figure it out". It's not unusual to get some good service at the time of the sale, but in this case, all three went above and beyond to diagnose the problem and refer me to customer service to obtain a repair. An excellent example of service after the sale.
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December 2023 by Mr Papu
Just bought a Christmas tree from here. Nobody helped us or even looked our way. Both my wife & I had to split up to find someone. I finally found 3 kids at the front of the store & they just stared at each other when I asked for help ringing us up for the tree we selected. I wasn't going to write a review but I received 2 emails today & a text asking me for a review. Did the kid earn the commission? Probably not since all he did was ring me up. He or anyone else bothered to look our way to see if i needed help or had any questions. ?♂️ Poorly ran store would've gotten 1 star but the tree was nice & on sale. That's the reason for 2 stars.
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December 2023 by Dale Fisher
We finally purchased a long desired hot tub! If you head to American Sale in Carol Stream, look for our friend Colton. He met with us multiple times as we toyed with the idea of a pool or hot tub. This guy is HIGHLY knowledgeable and never pushed us to purchase anything. He’s the kind of sales associate you want helping you make with a once in a lifetime purchase. 5 out of 5 would highly recommend and won’t hesitate to repeat business for other items in the store thanks to Colton. I even had a chance to speak to the manager, Tony, and really appreciated the fact that they were looking out for us along the way. Thanks Colton…we’ll be back in the future!
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December 2023 by Tina Dravecky
My sales person, Alexis, in Carol Stream was so kind and informative. Great experience and would recommend American Sale over and over again, and if you are lucky enough to have Alexis as your assistant, that’s an added bonus.
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December 2023 by Stefanie ..
such a great selection of decorations. looked for a long time to pick a beautiful artificial tree and James was super helpful-- explained all the differences and options and even helped me bring it out to my car!
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October 2023 by jaclyn pastrana
Great customer service from Colton who helped us order a Springfree Trampoline. He was quick to get us price points and any available deals. Overall, they had the best price, 0% financing option was a big plus, and they were able to have it delivered within a couple days. Delivery guys were great and incredibly fast- probably took less than 45 minutes to set it up. It was a really smooth and positive experience. Thank you!
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September 2023 by Jasmin Duncan
Tony and Dominic went above and beyond with helping me out today. Not only was the customer service amazing, Tony and Dominic decided to take action when my car remote refused to work and I was locked out of my car in the parking lot of the store. I had just finished buying a box of chlorine, and if Tony hadn't helped me walk it out to my car, I would've been stuck waiting for help from who knows else where. I really can't thank them enough. I also wanted to recognize how they were so happy to help me and didn't make me feel like a bother. Thanks again guys!!
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September 2023 by Roxane Gutzmer
I ordered a hot tub yesterday. James did a great job answering all the questions I had and was patient. He was there to explain everything I was wondering about, but was not pushy. When it was time to write up the order James was very thorough with everything. I was a pleasant experience.
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August 2023 by Tara Stark
My husband and I purchased a pool over the weekend. Our sales representative was Colton. He was very knowledgeable,helpful and professional. He made purchasing our pool a great experience. I recommend if you are looking to buy a pool ask for Colton at the Carol Stream American Sale He was great! Thank you Colton!
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August 2023 by Lisa P
The sales guy was great. Went initially to check out their trampolines. Spring free. Had a nice sale going on went back and purchased one and was very easy. Took about 30 minutes or less. And got it installed less than a week later. ?
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July 2023 by Scott L
Our family purchased a play set from American Sale. Our staff associate was manager Cassy. She was helpful and knowledgeable the whole way thru. No one was pushy or using poor etiquette during our visit which was also very appreciated. Once we made our decision, Cassy walked us thru from start to finish. It was installed in less than a week and we’re very satisfied.
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July 2023 by Amy Sherman
We bought a full patio set from this store, and Alexis assisted us through it all. She was wonderful, and we love our set. It's like a whole new room addition to the home. Alexis was detail oriented and very nice to work with. Thank you.
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July 2023 by Dawn & John
We have been in search of new dining furniture for our deck. Alexis Piccolo helped us out during our visit to the Carol Stream store. Alexis was helpful, knowledgeable & patient - answered all of our questions and quickly got us through paperwork and scheduling of delivery. Wonderful experience, no pressure just friendly assistance!
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July 2023 by Mike Bares
I purchased a Napoleon Grill from manager James Crider. He was very helpful and did not try to upsell me on a more expensive grill. I told him my price and he stayed focused on the task at hand. He was very well-versed on Napoleon and Weber grills. I would return to American Sale again to purchase something on the future.
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July 2023 by S L.
Have been coming here for years. After an injury, I would order the chlorine for the pool, give them my CC info over the phone and pull up to the back and they would load into my vehicle. Called last week and they said their police had changed. Explained about my injury and spoke to Cassie, the new GM at the store. She had me pull up, she came out to the car, got my CC, and then came back and loaded the cases of chlorine in my car. Great customer service.
