Barretts Antenna & Services Inc. is a television repair service that handles warranty work for brands like Samsung. Customers report very smooth and amazing experiences, with many describing the service as absolutely professional. The technicians are consistently noted as knowledgeable, well-educated, professional, polite, and easy to work with. They are also described as cool, respectful of homes, and careful to be neat. A key strength is their efficiency and preparedness. Technicians often arrive with the necessary parts on hand, completing repairs quickly—frequently within 20 to 45 minutes—and knocking the repair out of the park. They maintain good communication, staying in contact regarding arrival times and providing valuable advice. In one instance, a technician's immensely valuable guidance helped a customer secure a repair from the manufacturer for an out-of-warranty television, saving the customer significant cost. The company services areas including Madison, Wisconsin, and travels to customer locations. While there is a fee for out-of-warranty diagnostic visits, the overall service receives high praise. Customers are very pleased and highly recommend the company, stating they respect, recommend, and refer everyone they know. Despite some negative comments elsewhere, many customers express surprise because their own interactions could not have been smoother and they are very happy with their experience.
Very professional and helpful with my new TV. Juan and Mike were great.
October 2025
Top notch in home TV service! Nelson & Ivan were the techs that came out and went above and beyond to take care of the TV. Service was quick, and communication was excellent.
June 2025
Exceptional. They came to repair my Samsung HDTV. It took them all of 5 minutes to fix it & show me how to do it.
