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February 2024 by tony vroutsis
Great service and great staff.
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January 2024 by Bobby Kost
I had an urgent tire issue and from my first phone call to the actual work that was done Aaron took care of it. He was friendly, informative and efficient. I'm extremely satisfied with the quality of work that he provided and I will definitely be back.
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January 2024 by GARY DYER
Very satisfied with the fast service. Clean and warm waiting area
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January 2024 by Jim Turner
I've been going here for years
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January 2024 by Anisa S.
Terrible service, no communication, I called & asked if I can bring my car in to get my battery changed same day & and the guy ( I believe his name was Matt ) said that's fine that I can bring it in at 1pm, I was waiting in the lobby for an hr & decided to get picked up & wait for their call when my car is done. After about 30 min I called them & asked how much longer & was told that they had to order the battery & it will be here at 4pm. No one told me that they had to order & it was going to be awhile when I was waiting in the lobby. I took my car back & went elsewhere.
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December 2023 by Laura Huffman
Friendly and Professional
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November 2023 by Amanda Cimaglia
If I could rate a 0 I would. I have been a Firestone customer for years but this recent experience means I will NEVER go back. Recently my car wouldn’t start. After calling AAA it was clear the battery was improperly installed. It was so loose the AAA technician explained a front end collision could have caused it to explode. We went back to Firestone since they installed the battery. We were accused of intentionally loosening the battery to get money out them. We were completely disrespected and invalidated. Their negligence could have cost me life or the life of my loved ones. Do NOT go to this Firestone.
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November 2023 by Stanley Krzak Sr
This Firestone is a Joke along with there on line appointments Tuesday 7th at 8 am the web site confirmed the appointment for a front end alignment I bring the car the following morning to find out that they cancelled the appointment the following day at 6:45 am the next day they are one of the most expensive car repair service in the entire United States and if you go there they're totally empty now cuz they done bankrupted everybody in car repairs Firestone get rid of the online appointments if you're going to confirm them and not stick to them it's just bad from customer service to management I've been an automotive repair for 50 years I've never seen nonsense poorly ran automotive business like Firestone runs they're organization but I guess as long as there's tax loss to file at the end of the year you can treat your customers and run your business the way you want .and it's sad the few times I've used this Firestone facility it speaks for the service I received and filthy washroom stinks and this was a newly built FIRESTONE .
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November 2023 by Amanda C.
if I could give 0 stars I would! I want to start by saying I've been a Firestone customer for years. NEVER will I go back. I'm not a review poster but this felt important. Recently my car would not start. We called AAA. The first thing the technician noticed was how loose and unsafe my battery had been installed. So unsafe that he explained the battery could have exploded in a front end collision. We went back to this Firestone who installed it. We were accused of intentionally loosening the battery. Why? No idea! We were only asking for the $50 in labor costs back. We were completely disrespected. It is clear the staff here does not care about their customers' safety. Do NOT take your car here.
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October 2023 by Daniel Pollworth
Had them install my new tires I had purchased online and even though I was almost 2hrs late thanks to ironically blowing out one of the old tires while driving over, managed to still fit me in and have me out the door in about 90 minutes. Everyone I dealt with over there was friendly, professional, efficient and the shop is very clean, organized and easy to find. Definitely will go back when the need arises!
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August 2023 by Oleksandr Lopatkin
Very disappointed, came in an hour before closing, ask to flip tires he talked to me like I was annoying him then said we are busy and clearly his people were not working and just sitting around so I went next door and they did it and matched pricing. Firestone get your act together and improve customer service. I get you do not need to smile to me but at minimum do not talk to clients like they stupid.
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August 2023 by Tiffany Heun
Open til 5 without a mechanic??? Hmmmm... Everytime I go into this place there is always an excuse to why stuff can't get done. Guy at the front is always defensive, rude, and has numerous excuses. ?
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July 2023 by Sam
They went to extreme lengths to find out what was going on with my car. Gave it a thorough safety check and a) identified the source of the noise I brought it in for and b) confirmed that it isn't a safety issue and is too complex and expensive to fix on an older car like this one. They saved my peace of mind AND probably hundreds if not thousands of dollars. Big fan here.Service: Steering & suspension repair
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May 2023 by Ismail M.
Fast service, no upsell and got my wheel alignment done. The lifetime alignment coupon was well worth it.
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May 2023 by Chris Redfern
Trust Matt and Steve. They will go the extra mile for you and will offer you a very fair price. I'm never going anywhere else!Service: Brake service & repair
