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November 2024 by Gavin Schoening
I wish I could leave 0 stars. but its making me put 1. they destroyed my sweater, gave it back to them to "fix" took them 3 weeks just to stretch it out and now it looks absolutely terrible.
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October 2024 by Chris Nesemeier
This place is awful. Brought a suit in for a wedding the next day and it “wasn’t ready.” Now 2 weeks later I have a funeral and they gave my suit to someone else that they can’t get a hold of. I brought receipts for my less than a year old suit and the alterations which comes to $800 and she just says sorry.
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August 2024 by Rose Miller
Gave them a pair of jeans to patch. She charged me$25. She had them for 3 weeks. I went to get them, paid for everything, came home to find out She didn't fix them at all!!!
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March 2024 by Wayne Hart
Excellent customer service. They are very reasonable. Fixed a hem on a pant leg in 5 minutes. Highly recommend...
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October 2023 by Barb Mendralla
It takes a lot for me to write a bad review for a business, but Fountain Cleaners earned this review. It started with a minor issue last Saturday when the person working had to ask me the color of the tie I was picking up. I had to text my son since he did the drop off. (Tip – have the person dropping off the clothes take a picture of the items in case a different person picks up the order.) When I got home I noticed both suits had spots on them - see picture. I went back and left the pictured suit with them to re-clean but couldn’t leave the other one because my son needed it for an interview on Monday morning. When my son took the suit out of the plastic Sunday evening, he realized it was not his suit! When I brought the suit back on Monday morning at 9 o’clock, (which BTW, is late for a dry cleaner to open and it’s not the time listed on Google), the woman insisted I had the correct suit because the numbers matched. Luckily, this time I had pictures of the suit including the brand label, and went behind the counter myself to find the correct suit, which I did in about 30 seconds. I hope they can figure out who owns the blue Perry Ellis suit that was not mine. In the future, I will be marking my clothes when I drop them off at the new dry cleaner I will be using.
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October 2023 by Emily Spoolstra
Do not take your wedding dress here. I dropped my wedding dress off in February to be cleaned and boxed. The woman said it would be ready in March. March came along, and my dress was not ready. I was told April then. Went by in April, and it still was not ready. I kept calling each month, and she kept extending the date. Finally August came along, and she said it would be ready in a week. I went by, and it was not ready. I called a couple weeks later, and she said it would be ready by Monday and that she promised. She also told me not to call her again. I went on the following Saturday, 5 days later than when she promised it to be ready, and it was not there. She said one more week. I went back a week later, and it still was not ready. I told her I wanted to take my dress and leave.. My dress wasn’t even there. She told me if I wanted it today, I needed to drive to a different cleaners in Bartlett. My husband and I decided to drive to Bartlett because we were done dealing with this place. We got my dress back from the cleaners in Bartlett, and it was not boxed even though the fountain view lady said it was ready. The man in Bartlett was nice and understanding. He gave me my dress back for free but it was only cleaned not boxed. The day we also went to pick it up, we got to the cleaners at 9:30, and the store was closed. The hours said they opened at 9.Service: Wedding gown preservation
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September 2023 by Emily S.
Do not take your wedding dress here. I dropped my wedding dress off in February to be cleaned and boxed. The woman said it would be ready in March. March came along, and my dress was not ready. I was told April then. Went by in April, and it still was not ready. I kept calling each month, and she kept extending the date. Finally August came along, and she said it would be ready in a week. I went by, and it was not ready. I called a couple weeks later, and she said it would be ready by Monday and that she promised. She also told me not to call her again. I went on the following Saturday, 5 days later than when she promised it to be ready, and it was not there. She said one more week. I went back a week later, and it still was not ready. I told her I wanted to take my dress and leave.. My dress wasn't even there. She told me if I wanted it today, I needed to drive to a different cleaners in Bartlett. My husband and I decided to drive to Bartlett because we were done dealing with this place. We got my dress back from the cleaners in Bartlett, and it was not boxed even though the fountain view lady said it was ready. The man in Bartlett was nice and understanding. He gave me my dress back for free but it was only cleaned not boxed. The day we also went to pick it up, we got to the cleaners at 9:30, and the store was closed. The hours said they opened at 9.
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September 2023 by Barb M.
it takes a lot for me to write a bad review of a business, but Fountain Cleaners earned this review. It started with a minor issue last Saturday when the person working had to ask me the color of the tie I was picking up. I had to text my son since he did the drop off. (Tip - have the person dropping off the clothes take a picture of the items in case a different person picks up the order.) When I got home, I noticed both suits had spots on them - see picture. I went back and left the pictured suit with them to re-clean, but couldn't leave the other one because my son needed it for an interview on Monday morning. With my son took the suit jacket out of the plastic Sunday evening he realized it was not his suit! When I brought the suit back on Monday morning at 9 o'clock, (which BTW, is late for a dry cleaner to open, and is not the time listed on Google), the woman insisted I had the correct suit because the numbers on the ticket matched. Luckily, this time I had pictures of the suit, including the brand label and went behind the counter myself to find the correct suit which I did in 30 seconds. I hope they can figure out who owns the blue Perry Ellis suit that was not mine. In the future, I will be marking my clothes when I drop them off at the new dry cleaner I will be using.
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September 2023 by Ann Tremmel
I dropped off a total of six items over two days and promised everything would be ready for pick-up after 4pm on Friday. I even suggested I could pick-up the other two items on Saturday, but assured EVERYTHING will be ready Friday after 4pm. Went Friday after work was there by 5:15pm and NOTHING WAS THERE! I had to pick-up EVERYTHING @ 10am the next day (after fighting over a pick-up time). Maybe another customer or customers will have a better experience than I. Good luck!
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April 2023 by Mister Drone Guy
The best dry cleaner in carol stream great customer serviceGreat prices!!!Services: Clothes pressing
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December 2022 by Erin Colantuono
I was extremely disappointed in the service and lack of customer service! My tailoring was not ready when promised and even when the work was completed it was not done correctly. Instead of an apology, the owner was very rude and disrespectful and still charged the full price for ruining my pants. I would not recommend this place to anyone!
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July 2022 by Eric Brown
Was able to have a pretty big order done next day for a modest extra fee. very nice and professional.
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January 2022 by Glenn Sokol
Very happy with the quick turn around and price. Suit looked great!
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December 2019 by Belle Mieux
I had a stain on a white suit. I was able to get it out but had water stains left behind. They were able to get the water stains out. I thought I ruined the suit but they saved it. Very happy with their services.
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April 2019 by Jeremiah Yartym
Great place
