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November 2023 by Altiria H.
Rude uncompromising staff I was put of town and the refused to wait 2 days so I could receive my dishwasher. They sent it back i had to reorder the dishwasher. Once the new order came in the delivery /Installers lied and told me my dishwasher had to have a different setup and didn't Install my the washer. I had to order another dishwasher for the 3rd time only for the last installer to tell me that the 1st dishwasher could have been installed.customer service is horrble at this place.
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November 2022 by David Anyadike
Thank you, Angel & Roger. They came and replaced my washer/dryer unit - it's such a small utility closet, but they were able to squeeze in and had my slightly larger unit fitting better than my smaller old unit did. Very courteous and went the extra mile a couple of times - we've all had bad experiences with movers & installers, so after this experience I came straight here to leave this review.
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April 2022 by Jerry J
Outstanding people and processes. Have used them before and would highly recommend them.
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November 2021 by Rose Guider
I waited 4 weeks for them to deliver my fridge when they took my old fridge out they disposed of my appliances by throwing the doors across the street from my home in which I was fined $200.00 dollars. I was appalled by this how unprofessional I'm very disappointed.
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August 2021 by Jenn P.
Overall very positive experience. My estimator Dan and move coordinator Sue were very responsive to my calls and emails. They answered the multiple questions I had and regularly communicated with me. Move was on time, efficient, drama free, and they took care of my stuff on both move in and move out. It was a honestly a little stressful not knowing in advance exactly what day the truck would arrive but Sue did her best to keep me in the loop and made me feel like I was in good hands. Sue even called a few times after the move to check in on how things went and if we needed anything. We had a couple of things that were damaged (a serving bowl, a lamp, small table got scuffed) but it was all minor and given the large size of our move and how smooth everything went, that didn't bother me. I would very much recommend them and would not hesitate to use them again if I were moving. Great job!
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June 2021 by Max L.
I had a pretty bad experience with Mayflower and would not recommend them. Our stuff was very delayed and we felt the communication could have gone a lot better. I understand that delays happen and everyone is short staffed right now, but we confirmed our move several months in advance only to learn they had no drivers available the day after our move. This is especially the case because the move was very expensive given it took them so long and we went outside of our agreed upon delivery range. For a logistics company, we felt they poorly planned the logistics and waited until the last minute. I want to make it clear that the individuals who came to get our stuff into and out of the truck were amazing and our only problems were with the customer service and planning of the move itself. We tried to get money back on our move given delays/damaged items, but the customer service experience was really bad. We kept being sent to different people (I think I talked to over 10 people at Mayflower altogether for one simple request) and they refuse to listen to issues with their services. At one point, a customer service representative just disconnected our conversation when I was trying to figure out where our stuff was located. At another, a representative told us we could not get more money back because they had to bribe their own office just to not delay us another week. I expected a lot more professionalism from the Mayflower name. I certainly would not recommend Mayflower to anyone with pets, as the delays made it really difficult since we were sharing air mattresses in an empty apartment with our dog.
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April 2021 by Annet S.
This company is a joke! Don't wear masks and refused to wear booties! Ordered furniture and apparently they contract Glen Ellen Moving and storage as their local delivery company. 2 of the 3 different occasions that Glen Ellen delivered furniture, we incurred damage. First time they refused booties and tracked in mud onto our rugs and second time they left a gouge in our new hardwood floors. I pointed out the damage done to the floor to the delivery men and the older gentleman actually threatened to take the furniture back if I were to file a claim. After 3 weeks, finally received a property damage claim via email. Donna Hargreaves, with Glen Ellen claims, disregarded my pictures of the damage and without prior discussion sent a $50 check even though the claim amount was $680. Refused the amount. Michael Fenwick contacted after I had expressed my frustration to Donna, indicating that "if we need to move with more drastic measures, we will take that into consideration." All because I expected to have our brand new floors repaired to their original condition? Super shady especially since they wouldn't provide me with a written warranty nor guarantee!
