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March 2024 by Jeffrey R.
Great place to take your for good you don't not want to deal with the craziness of the dealership. In and out in 20 minutes!
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February 2024 by Matthew Leifheit
Keep up the good work
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January 2024 by Sophy Dempsey
Kind, courteous, patient… no unnecessary upselling and thoughtful answers when queried. wonderful customer service, fun group. Lovely GM
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December 2023 by Natalia Sullivan
Quick and efficient. I personally recommend this jiffy lube location! I do not know her name, but the manager was very friendly!
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December 2023 by Ash Arden
STAFF AND SERVICE at this location is amazing! Steve, Jesus, Tim, and Damararis went above and beyond for me today. Helped me with an oil change and fixing my lights. Will definitely be back soon to get my shocks fixed. Thanks!
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November 2023 by Yurii Basarada
At first they poured too much oil into the mobile car and then they refused to drain it and started screaming, after which they called the police. the woman who works as a manager looks crazy, she's screaming like she's crazy
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November 2023 by raj patel
i had a worst experience here, as 2 years back i put my car for service and they replaced my car battery and my battery is draining so i checked my car with Nissan dealer and they told me that battery is not good and as my battery was under 3 years warranty and i still have a 1 year warranty so i been to Jiffy lube and they told me they are not selling this battery anymore and ask me to go to autozone i been to auto zone and they told me they not selling this battery anymore and ask me to go to the Advance auto parts i been to advance auto parts and they told me as my invoice is under Jiffy lube they cant give me replacement battery, so back again to Jiffy lube to explain the situation but they are washing their hands and told me if i need another battery from them then i have to pay for it and try to explains them i put my car service with you and you are the one replace my battery so its yours responsibility but they are really washing their hands and even i have 1 year warranty remaining i not get battery and i ended up with new battery from somewhere and spend another $ 300.00, this is ridiculous, i never go back again there. this is the worst experience in my life with jiffy lube.
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November 2023 by Colin Schofield
Upset because yesterday I worked with someone who said I'd get a discount on my brakes, rotors, and pads for having the Uber Inspection done there. They gave me an estimate and said they'd stick with that price due to financial hardship I'm facing. They weren't there today and someone else worked on the car. The other person rang me up for $147.32 more than what was agreed upon and nowhere on the receipt is the discount that the first person said I would get.
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November 2023 by Tasho Kapourani
What a terrible customer service… I called to ask such a simple question about pricing and how much my oil change will cost if I give them how many quarts my vehicle takes and the general manager (Dimiri) was so useless and she started screaming at me through the phone with obsoletely no reason at all and hung up the phone. When I called back asked to speak to someone else or where I can file a complain she proceeded screaming at me telling me that any complains will go through her and she will call me back.. STAY AWAY!!the general manager is useless she should not be working there.
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October 2023 by Kathy S.
had the best service today at Jiffy Lube in Franklin Park..I went to one yesterday in Carol Stream and the tech was horrible..forgot to reset my indicator panel, put the wrong date and mileage on sticker and was unprofessional..Jorge and Diana were so helpful at the Franklin Park location:) they went out of there way to fix my problems and were so polite and kind:) please thank them both and share my review:) they new what they were doing at this location:) bunch of thugs atcthe other one:(
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October 2023 by Miguel Jaramillo
Saturday I came here for an oil change and when I left the next day my car was leaking oil I stopped by again the next day and told them what had happened they acknowledged it and said everything was good even after I showed them pictures of puddles of oil from my car.The very next day I checked my car and again oil leaking I took pictures of it and went this morning and the lady working there (Manager) was very rude and told me to stop crying I asked her if I could have her bosses number and she said no and called him herself and downplayed the situation with my car I jumped in and told him what was happening and he explained to her what to do.I stayed and was observing and she immediately told me to go in the waiting room or she would call the police on me acting like I was doing something so wrong. So very unprofessional and I will not be doing business here ever again.
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October 2023 by Jennifer Culbertson
Stopped in today for a quick oil change, and everything went well. Ty and Drew were very professional and courteous. Was in and out within 15 minutes. Will definitely be back in 3k miles!Service: Oil change
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September 2023 by Ray Vegter
Went in for battery. For close to a half hour I waited. I saw who I presume was the lead mechanic start working on it. Then he walked away. 5 more minutes and I finally had enough. I told him to tighten up what he loosened and I’m leaving. Bought the battery and took it home and did it myself in 20 minutes. Never again. Granted it was not a normal five minute job because it was a truck but the guy didn’t have a clue.Service: Battery
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September 2023 by Amy Kohley
As with all my trips to the Carol Stream Jiffy Lube - service was efficient, excellent with friendly and helpful employees. Most importantly - I believe the employees are sincere and trustworthy. They never make me feel inferior nor try to scare me into fixing things I am not sure need fixing.I would not go anywhere else....love the Carol Stream Jiffy Lube!
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August 2023 by Stew Danko
Quoted me a different price the was charged (it was lower), atmosphere was very ghetto, could not find the hood latch or the cabin filter. Showed me the air filter instead. Told him to skip the cabin filter check.Service: Oil change
