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April 2024 by Rondie London
After ordering food from this establishment for over 30 years, I would not recommend this place to anyone, especially regarding a manager by the name of Sara whose niece is delivering your, food, I always provide specific instructions for the delivery person to call me when they get inside the building. 1st time her niece was over hour late food was cold I am a diabetic requested diet Dr. Pepper she gives me a warm bottle of regular sugar Dr Pepper which exploded all over personal items.I spoke to the male manager (great guy) who has known me for years as being a good customer had me to speak to the owner Abe, I did that time he apologized and said to get another pizza, and diet Dr pepper, my adult kids said to not bother but unfortunately I continued to order spending an average of $30 to $50 not including $5-$10 tips.2nd time of Sara's niece again being the delivery person, knowing to call did not call me, this was 2/11/2024, I called her aunt then her aunt calls her then she calls finally and I am standing between the fire door that partitions the front and rear door listening to her talking to the males, allegedly responsible for my home invasion.My home had been burglarized a month prior and my neighbors see her talking to one of the guys who allegedly participated in the burglary of my home inside the building telling her to knock on my front door and her doing exactly that verses the given instructions and laughing and flirting with these low life creeps.I heard them tell her that I was probably in the back of my condo which was none of her business nor theirs in regards to where ever I am, inside my home because she was given instructions to call the phone number provided.I was very angry after I quietly opened the back door and heard her talking to these so called males around her age, So I called the owner (Abe) who did not adequately generate professional customer service etiquette to me as a customer, causing me to feel further victimized by his negative verbiage and by his ignorant delivery person. [PLEASE BE AWARE OF HER], she is of Latino ethnicity, either request another delivery person, or no longer order from this location.The prior delivery people never engaged in conversation with people other than their customer, but they are no longer there.My adult children, their spouses besides other family and friends refuse to order from any Rosati's period due to the negative ignorance displayed by the owner Abe, in regards of his lack of properly reprimanding a person who does not follow instructions but involves herself with males whom are involved in illicit activity verses respecting a long time customer.Order elsewhere not at this place! His brother owns the Rosati's on Geneva, much cleaner, it has a bar inside, as well as slot machines, his brother and I have known each other for a huge amount of years, besides he recently found out his wife and I attended the same high school.
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March 2024 by Roger Rojo
Loyal customer for over 6 years. Every Friday go too pizza.
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March 2024 by Brain Wells (Browndelivers1987)
This store sends out coupons in the clipper magazine but they send them to the people that lives Schaumburg, Streamwood, Hoffman Estates, Hanover Park, Bartlett, Elk Grove Village and Roselle but they don't deliver to you at all why are you sending your coupons in my mailbox when I live in Schaumburg IL and This store banned by the Hanover Park Rosatis to Pass North Army Trail Rd just like the Hanover Park store can't go pass Lake St because of the Schaumburg Wise Rd Store
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March 2024 by Lindsey Anderson
Great pizza with great people!Mr. Lopez went above and beyond for my pizza!!
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February 2024 by Ronda
After ordering food from this establishment for over 30 years, I would not recommend this place to anyone. Food is very greasy, delivery staff do not follow instructions and cannot be trusted, regarding your food. Since management and staff changes this place is not fit for human consumption. If you have a dog or cat put the italian beef meat in front of your pet, and they will walk away from something supposed to be meat, and that is definitely a red flag. Abe the owner does not have proper customer service etiquette nor ethical manners either. I suggest you do the test with this so called italian beef meat and watch your dog or cat turn and walk away. Please order your food from another business other than a franchise as such.
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February 2024 by Darrell
The food is greasy and not like the original Italian owners this place is run by people who are from India and do not share the same professional attributes as businesses are supposed to represent. If you go inside the so called dining area its not clean nor has the atmosphere of a professional restaurant.So if it is greasy food without the original Italian ingredients or professionalism it once represented then this is your go to place. Food is always cold when delivered the Indian owner lacks professional etiquette.
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February 2024 by edwin robles
Prices have gotten outrageous not going back.
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January 2024 by Dascalasu Johanna
Called at 11:57 on Friday. They said they are closed. The automated message said they said they are open from 10am to 1am on Friday and Saturday. It’s Friday!
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December 2023 by L B
The pizza slices are delicious and the staff is gracious and friendly.
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December 2023 by Daniel C
Service is Great Usually… I walked in there waited 8 minutes for someone to come to the register. No one came. Guy in back working. Decided to leave because they took to long to help one customer.
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November 2023 by Hector Miranda
The food is great ads usual but can we get some consistency with the pizza slices, one day they're perfect and the next it looks like a deep dish slice. Don't need a giant crust or a double dough slice
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September 2023 by Jane Dennigner
1st time ordering from Rosati's in a long time and it will be the last. Food was not hot and very soggy fries . Very disappointing ?
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May 2023 by Dawn Zaborowski
Tonight this little place was recommended so we thought we’d give it a try. We were glad we did and I’d be so glad to tell you why.The young man who waited on us was not only courteous and professional..but also very personable. The thin crust classic combo was tasty with the perfect crunch, and breaded chicken wings were deliciously spicy!I appreciated that the estimated time of completion was precise as I arrived to pick up my order I noted they were just cutting and boxing my pizza. The woman who was boxing my pizza noticed I was looking her way…she acknowledged my glance with the sweetest smile. Yep…this place gave us really great customer service and the food did not disappoint!Parking: Small strip mall area with good parking spaceWheelchair accessibility: One level
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March 2023 by Nicolas Ruiz
Terrible delivery experience. We ordered a pizza, fried ravioli and chopped salad. When the food arrived it was cold. Apparently the driver cant count from 1 to 10 and knock on door 8. Furthermore we were missing my wife's meal, the chopped salad! When i called the driver and asked if he had the salad he said "Um.....i dont know". A fine answer for a child attending school but an unacceptable answer for grown ups in business. So i called the restaurant and suggested to cancel the order if it was going to be longer than 15 minutes and they told me the driver would be there in 5 minutes. 45 minutes passes by and our food is cold waiting for my wifes salad so we can eat together as a family. No salad still. I called and got a refund for the salad even though i feel that we should have been refunded for the whole meal given that none of us ate this cold garbage. $80 for 3 menu items isnt worth it. You can dine in a finer restaurant for that.
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March 2023 by Annette Granata
I use to love Rosati's pizza from the Elmhurst location. I ordered a sausage pizza from the carol Stream and it was terrible. I couldn't believe it. The sausage had like bone pieces in it and barely any sauce compared to normal. It was like the pizza was just thrown together and with old ingredients that were just sitting around for a while or made in properly. Unless Rosati's all together changed the way they make pizza. I will not go back to the carol stream location. Sad since I just moved to Carol Stream and used to order Rosati's but now I won't and no closer locations. Very disappointingVegetarian options: Pasta, veggie pizza sParking: 6 spots probably it's in a strip mall so you can probably find more spots then that
