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February 2024 by Austin Evans
I had trouble with the store on Randall and came here Scott is an awesome person and very understanding. Love having them work in my car
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February 2024 by Jennifer Otto
I had left a bad review for the other store with the manger name Wayne. However the service guy Scott from this was phenomenal. I called very upset for what Wayne did to my son and Scott came to the rescue. He took my son's car and look at it found the problem and fix with no condescending towards my. Thank you Sooo much Scott for helping my kid out. He will be coming back again.
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February 2024 by Whittaker Friedman
Both Scott and Patrick were incredibly helpful and nice at this store! They got me in and out real fast, and truly made the experience great, will be coming back to this location to get my car serviced!
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February 2024 by Lisa Giannakopoulos-Knapp
Went here from a referral from a closer by Firestone and had great experiences with both locations. Lloyd from the first place near Algonquin was very informative and then Patrick from this location by the mall/ Dundee was very kind and helpful. Service on my suv was quick and he gave additional recommendations for things regarding my car and wasn’t trying to persuade me into getting anything done that wasn’t absolutely necessary at this time. I will be going back to them again in a month or so for more work.
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December 2023 by daniel martinez
I was very pleased with the service and fast, job well done!! ??
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November 2023 by Papi Honcho
Had an emergency this morning ( flat tire) and lucky Patrick was able to get my car in and fixed my flat tire. Within 30mins and on short notice they do really great work. Staff was very courteous too great overall experience.
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September 2023 by Stanze Smith
Amazing staff. I had gone somewhere else for a tire and needed a rim, they took one look at it and said (1) they made you pay way too much for the tire (2) you don't need a new rim- I can fix it. The team was amazing... As a young woman many mechanics treat you like a child, these guys noticed and respected the facts I knew and the questions I had. They won my patronage.
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September 2023 by Donna Costantino
The Firestone location was wonderful. Very friendly and helpful. I would definitely recommend coming here for your car needs.
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July 2023 by Kelly Wieczorek
Scott and Patrick are the best. They are the only reason I bring my car to Firestone and this location!
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June 2023 by John Lyneis
Don't bother making an appointment online. You'll get a confirmation but when you get there they will tell you it's meaningless. Otherwise ok.
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March 2023 by Debbie C.
I made a 1:30 appointment to check my tire for a nail and put more air in it. 30minutes later I asked how much longer I was going to wait and was told it would be another 25 minute wait. If your that busy then have enough employees working to cover all the appointments.
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February 2023 by Maaco
It was great working with Patrick and Scott at Firestone. I was tasked with getting tires for my wifes SUV and Patrick made an excellent recommendation and my wife is very happy and even texted me on this snowy day to say how well the tires are working. I highly recommend this location and am very happy I chose to work with them.Services: Wheel alignment
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February 2023 by Rafael Andrade
WORSE CUSTOMER SERVICE the manager there very rude and disrespectful.. They did some work to my wife’s suv and the problem was still there so i called to make an appointment to have the issue fix because thats what we paid for and the manager at this location refuse to make an appointment and i understand they are busy but i was clear i told him when ever possible just call me and i ll bring it i just didnt want to live the suv for hours because we are down to 1 car.. he refused to make an appointment or to call me when ever an opening came up and told me if i didnt like it go somewhere else and hung up…. He needs to go back to his original hiring date and go through training again his customer skills are by far one of the worse..
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February 2023 by Kelsey Lynn Gray
They were so honest with me and took care of the service I needed for new tires! They really are affordable too.
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February 2023 by Andrew I.
Refused to change tires. Company policy is selling you new tires each year.
