Firestone Complete Auto Care in Carpentersville, IL, has earned a reputation for providing friendly, reliable, and professional auto care services. Customers praise the staff for their helpfulness and honesty, highlighting technicians like Wayne, who offers clear explanations, engaging conversation, and genuine care. Many reviews mention the quick and easy scheduling process, making it convenient for customers to get their vehicles serviced. The team consistently takes the time to ensure all problems are addressed thoroughly, often driving the car with the customer to double-check that nothing is missed. Service managers and technicians are described as conscientious, knowledgeable, and dedicated to customer satisfaction. Customers appreciate the fair pricing, especially when compared to dealerships, and the willingness of staff to work with the customer’s needs and budget. Services range from tire sales and oil changes to brake inspections and engine repairs, all delivered with professionalism and a friendly attitude. Overall, Firestone Carpentersville offers a seamless, trustworthy auto care experience, making it a go-to spot for residents seeking dependable vehicle maintenance and repairs.
The service here is very good. Everyone was friendly. I especially had Wayne Graham take care of my car, and I was impressed by his sincerity and friendly service.
June 2024
Both the Service Manager and the Technician were very helpful and each took the time to make sure that all of my problems were taking care of.
The Technician even drove the care with me just to double check nothing was missed.
A very conscience group of people.
June 2024
Only place my boyfriend takes his cars! Great customer service and honest!
