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November 2023 by Maureen Maguire
I have been a long time customer of the Cary Merlin’s. The guys there go above and beyond to take good care of their customers. They are the only people I trust to take care of my car.Services: Electrical repair
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November 2023 by Crystal Van Dyne
The team at Merlin was very friendly, accommodating, and affordable. I highly recommend them and will definitely be back for service in the future.
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November 2023 by David Leifel
Great prices, when my car had a flat tire they were able to patch it quick. Also were able to get my new tires mounted and balanced. They make getting your car serviced easy
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November 2023 by Donna Albert
I have been a customer at Merlin’s in Cary for about 15 years. Kevin & Jeff have been excellent with service & advice! They explain what the problem is & any repair I have had was done perfectly!Services: Air & cabin filter replacement
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October 2023 by Ryan Langley
The new ownership here is fantastic!! Great service, incredibly fast and the best price you’ll find. Strongly recommend Merlin’s in Cary.
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October 2023 by Khaled Elqunni
i was welcomed immediately once walked in the door.work was done accordingly. discussed all issues and made recommendations for future maintenance. made feel at home.thank you, team merlin, in Cary.Services: Auto windshield repair
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October 2023 by Dorothy Jaworska
Car wouldn't start so I towed it here. I felt the list of other issues to resolve felt invasive. I didn't ask to have anything else checked inspected, taken photos of etc. I did not approve of this,and no one asked. I will not be returning.Positives were they did get it done fast, and picked up the phone to answer questions right away.I should have looked at the website. Apparently I qualified for a coupon but it did not get applied automatically.
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October 2023 by Sharon Szolomayer
Had a screw in my tire and Kevin's team was able to complete the repair within an hour. Much appreciated and will definitely come back. Thanks!
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September 2023 by Diana Meynart
Great service!!! Found them in my Valpak
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June 2023 by Debra Barton
Jeff, Kevin, and everyone are so friendly and helpful! Best of all, I trust them!! They never gouge you by adding on additional unneeded costs. As a woman, I sometimes worry a mechanic would try to take advantage of me. I never feel that way at Merlin's in Cary!!!!!
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June 2023 by Jennifer Meyer
They are very friendly there, and the oil change was done so fast! I've had great experiences with them in the past too so I'm thrilled that it hasn't changed!
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June 2023 by Kurt R.
Manager/owner was very unfriendly. Wouldn't waste your time with this establishment. Thought I'd give them a chance but a nasty grump is not what I need, ever!
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May 2023 by Lincoln Valdez
I really like the service here. The pricing is fair and I am able to set up an appointment in a timely manner. Another thing I like about this store is that if the mechanic notices any issues upon servicing the vehicle they will make a note of it and let you know. Obviously the choice is up to you if you want to decline or accept, but they tell upfront what the price will be and about how long it may take for parts to arrive if they don't already have them on hand. The manager Kevin is very helpful and knowledgeable. There are a couple other Merlin shops closer to me, but I drive about 50 minutes to this specific one, because I really like the service.Services: Auto brake repair
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May 2023 by Deanne Desparte
I strongly advise anyone to stay away from this Merlin's The manager Jeff is Lier and a Thief. Not only did he convince me the work my car needed was Urgent but would Not be covered under my warranty. It would have been covered and it wasn't urgent... Btw I went in for a simple oil change. He Also Upcharged me for the part's he ordered for my car from the dealer! What other DECEITFUL business practice Do they implement?As you can see the "Owner" replied to my review Didn't leave a name. I called Merlin's Asked that the Owner call me back. That was over 24 hrs ago. Still waiting...
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February 2023 by Sarf Karim
Didn't fix the timing belt on my Volvo correctly a while back and busted the transmission and costed me thousands. Never took accountability and wouldn't fix it either. Very rude and would never go back even if they paid me.