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September 2023 by Jasmine Elizabeth
Rick came to change out our leaking water heater today. He was right on time, personable and professional. He did a wonderful job! We are so appreciative of his service and highly recommend him for anyone looking for these services. We will definitely be using him in the future! Thank you again for your outstanding service, Rick!
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September 2023 by Daniel Farias
Got home from 4th of July fireworks late at night to a non working a/c unit. Perfect. Weather had to be in the mid 80s and humid outside. Felt like 90s inside the house. Whole family uncomfortable along with 3 stinky dogs. Called Rick at 6am the next morning to schedule an appointment immediately. We were desperate for a/c!! Rick showed up an hour later and within 5 minutes diagnosed the problem. Took apart the unit and within 15 minutes it was fixed!!!!Talk about a life saver. Apparently the flex capacitor ? was fried! Professional and fast service. Top notch. Would HIGHLY recommend!!! Great price also!!!!
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August 2023 by Daniel S
Got home from 4th of July fireworks late at night to a non working a/c unit. Perfect. Weather had to be in the mid 80s and humid. Whole family uncomfortable along with 3 stinky dogs. Called Rick at 6am the next morning to schedule an appointment immediately. We were desperate for a/c!! Rick showed up an hour later and within 5 minutes diagnosed the problem. Took apart the unit and within 15 minutes it was fixed!!!!Talk about a life saver. Apparently the flex capacitor ? was fried! Professional and fast service. Top notch. Would HIGHLY recommend!!! Great price also!!!!
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June 2023 by Maria Jimenez
If you need someone to repair or service your HVAC system , I cannot recommend this company high enough. Very professional work , best prices in the area . Rick is very nice and knowledgeable. Same day service which is amazing . Definitely worth keeping around .Services: HVAC system repair
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May 2023 by Dan Woodall
The service tech was professional, courteous, and very thorough. He did a great job tuning up my furnace and A/C. Would definitely use them again, highly recommended!Service: A/C system repair
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March 2023 by SDS Smith
We couldn't get the hold of our usual technician so we call Wally's Heating. They arrived on time and fixed our problem.
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August 2022 by Daniel P.
We just purchased a home in Crystal Lake earlier this Spring, so when the AC started sporadically quitting on us, we were crossing our fingers that we weren't going to have to spend thousands of dollars (and at least a few sweaty days in August) on a new AC unit. When the AC stopped working on a Saturday when the temps were in the 90s, I decided to call Wally's hoping they would be able to send someone out on Monday. To my pleasant surprise, Rick Novak was at my house in less than an hour. In addition to being able to quickly diagnose and fix the issue with the AC, he was a genuinely friendly guy that was a pleasure to deal with. He had the AC working in no time, and reassured us that the unit was in overall good shape and wasn't in danger of needing replaced in the near future. Thanks, Rick!!
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August 2022 by Patricia Schulz
Our A/C was fried and the first call was to diagnose the problem and make a recommendation. I have called Wally's for help several times and they are always friendly, professional and try to come out as soon as possible. I was completely satisfied with their service and the way they communicate what the problem is. It's easy to understand and then make a decision. I trust them in my house and they did a great job protecting our floors, etc. I would recommend them to anyone. Quality product, also.Services: Install AC
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August 2022 by Catherine Avers
Rick, the owner came out the same day, diagnosed the problem and replaced a part to get our air conditioner back up and running efficiently. He did not have the part that was needed on his truck at the time but was able to leave, purchase the part and returned to replace within a half hour. Rick was very professional and friendly to work with. Quality work at a reasonable price.Service: Portable A/C services
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July 2022 by Debra C.
Brian came for the initial appointment of my a/c leaking water in my basement He was very friendly, knowledgeable and helpful. He examined my entire system and made a recommendation. Also, he gave me other advice on furnace filters etc. My new house had a 21 year old a/c and was on its last leg. They worked with my home warranty. I would definitely recommend this company for repairs and new systems. I have had a couple of dishonest contractors and it is a breath of fresh air to know you are working with a very honest upstanding company with reasonable, fair fees.
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June 2022 by Bryan Ginter
My AC went out during the hottest week of the year. Rick picked up the phone during a busy week. Came out that same day and offered a great price on new installation. The new unit was installed the very next day. Highly recommend.Service: HVAC system maintenance
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May 2022 by John Walkowiak
Coldest day of the winter 2021-2022 my furnace went out. Called Wally's and another place in Cary on Rt 14. Wally came out gave me the upgraded tier of furnace for the price the other installer was going to charge for the lower tier. Also was an emergency installation performed that evening with no upcharge! The other installer Didn't want to do the work until the next evening for much more cost. And the detail of Wally's installation was amazing. Covered my floors so no damage and cleaned everything up. So happy with them will use them for all my needs in this category. Sincerely, JohnServices: Installation
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February 2022 by Quenisi Rockcastle
I highly recommend this company! Rick, the owner, is wonderful! He is extremely helpful, professional and friendly! Brian was our technician, and he was great as well! He was punctual, had great communication, and was very efficient in his work. We had a heating emergency and they really made it a point to help us quickly which is so appreciated! A very trustworthy and helpful company!Services: Heating maintenance
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December 2021 by David B.
Wally's performed a furnace Clean and Check service at the end of October on the furnace in our home. The service engineer seemed to do a very thorough job of cleaning and inspecting all parts and all functions for the furnace. He impressed me as very expert and knowledgeable. However, I did have an unexpected charge and they did not follow up on a safety repair that was discussed. I was surprised at a $25 fee added for cleaning our humidifier. To be fair, the service engineer did ask me if I wanted him to do this when I showed him where everything was and I did say yes. The fee surprised me because I had a new filter on hand and I usually do this "replace and clean" activity myself. I consider it a minor task and I had interpreted his question to be an offer to just do it. It seemed like a simple task that he was including in the clean and check service and he never mentioned a $25 fee for doing this. More concern on my part in regard to this service call is that the service engineer showed me a damaged part in the furnace - a flue trap. It was cracked and leaking water and he described it as a potential safety issue. When reviewing his work he showed this to me and told me he would look up the part number and provide an estimate to replace the damaged part. However, there has been no follow up and that damaged part remains as is. I've since called another company who has ordered the part and will install it.
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July 2021 by Jennifer G.
Again, Rick to the rescue. Had an issue getting my water heater to re-light. Rick didn't want to come out and charge me for such an easy fix so he walked me through it over the phone. Thanks for the save!
