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November 2023 by Edie Hawk
Quite a hassle
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September 2023 by JG2007
It was good
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September 2023 by Mike Bien
Never again. I'd rather mail a letter then have another T-Mobile phone. Don't waster your time or money with this company. period
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July 2023 by Angela Berry
The CS rep Becky and female associate acted annoyed that we entered their store and interrupted their gossip session, we were given short, uninformative answers to our questions, offered the most expensive plans and told that was all they had to offer, didn't listen to anything we said, argued that I HAD to contact my service provider to unlock a phone that was not locked to any carrier, it was purchased unlocked from Manufacturer. Absolutely no confidence any customer service issue could be or would be resolved or confidentiality upheld by either of the representatives present during visit.
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May 2022 by Nicole Sapp
I have had nothing but trouble with my phone. I had straight talk before with no problem. I get absolutely no signal anywhere. When I got the phone I couldn't even make a call from in front of the store. I have been several times and was told it is an internal antenna issue. I have not been offered a replacement. I swear they are the dollar tree of phones! I would not recommend to anyone. If you are considering getting a new phone try anywhere else. Unless you enjoy all your calls being dropped missed calls and constantly having to restart your phone ?
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May 2022 by Kasana James
Dylan Knowles was nice and helpful , he helped me with all that I needed!! Really appreciate him
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April 2022 by Justice Doe
Not helpful and left empty handed when I intended on buying a new phone and getting a plan with 2 lines.
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February 2022 by Gio Socci
I am a truck driver and I needed to get a phone,set up a tablet with internet,I called ahead so when I showed up they were expecting me,all went well,I had a fabulous experience,there were 3 gents working and all three took great care and made sure I was satisfied with everything,(I was,I am),my phone is working great,my tablet wasn t internet able (sim card slot makes the difference),they suggested one of theirs,I bought it and it was actually better than mine size wise,2 inches smaller makes it more portable and big enough for what I need it.Unlike some reviewers, I give them all three guys 5 solid stars.My visit was Sat 2/05/22 about noon.Thank you Ian, 2 solid?s
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November 2021 by Olivia Bozman
The people that work here do not know how to operate cell phones, and they are very minimally trained on their providers details, let alone common knowledge about providers in general. Took 4 hours (with nobody else in store) working with TWO people to get us set up, and still the settings weren't set correctly so we had to go to our previous provider to correct it. There is a t-mobile in st Louis. I will be making the extra drive there next time. Even the young woman who seemed to be the manager or store owner wasn't even familiar with iPhone. And her excuse was "im an android girl" thats fine and dandy and all, but then don't work at t-mobile, where iphones are half of what u sell. Now having issues with my iPhone because the settings were not restored properly when switching providers. T-mobile has my approval as a company, but they need to do something about the staff at the Centralia illinois location.
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February 2021 by Sweetcraft 557
A nice lady helped me with my phone she was very knowledgeable i dont remember her name but she fixed my phone and the store looked nice and cleaned it feels good to have a tmobile at centralia
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October 2020 by Mike Schuhart
They're great..Daylin Brandy RyanAll of them are great
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April 2020 by Brandy Smith
Great customer service, they helped resolve a difficult issue. The employees are attentive every time I come in! I always recommend their service to everyone. Whether I give them a call or visit the store, I always know they are always happy to help!
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February 2020 by Gabriella Marshall
Eli and Dayln were great they deserve a raise
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February 2020 by K.foley Kevin
Not this particular store but they where advertising screen replacement for 49.99. No matter what carrier your with total bait and switch. I called a store and they didn't have it ... my friend is a sprint customer called and just like magic
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February 2020 by Anita Gregory
Signal on phone is bad
