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June 2024 by Sara A.
10/10 DO NOT recommend. I was a happy customer of ATSI for years-not so in 2024. I take full blame for submitting my tax paperwork later than usual, which required an extension to be filed in mid-April. Fine, this is not the issue. June 28, I had not received any update about my tax preparation. I called their office and was horrified to hear the line was no longer in service (disconnected). Had they gone out of business? Where was my paperwork? Now, what do I do? I was verbally informed of the extension. However, I had no proof. Taking my time off work, I was forced to go to their office (and hope someone was there!) to request my paperwork and wait while they tried to locate it. I had to return the next day because they refused to provide a copy of the filed extension that my new preparer required. While I did not pay them to file the extension, I found this action to be extremely petty and further proof of poor customer service. I had reached out to a staff member via Facebook Messenger about the phone being disconnected, and they informed me that the phones would be down a couple more weeks. No one at ATSI contacted me by email or by phone with an update. When I mentioned in the office the reason for showing up and requesting my paperwork to take elsewhere, I was informed, "They won't use their personal cell phones." Folks, in 2024, there are NUMEROUS options to contact loyal and concerned customers! (EDIT: former loyal customers). Clearly, ATSI does not want or need my business. Disappointed is not a fair description of my feelings.
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June 2024 by Adana A.
When Ken Mayol was at the helm it was a great place to have your taxes done. Not so now that Ken has retired. I was repeatedly lied to about when my taxes would be done this year and finally on tax day I was told an extension was filed. That was news to me. I had been lead to believe I would be signing them by tax day. I picked up my paperwork they had and took it to someone who had them done in 2 weeks. I know for a fact that as of today 06/27/2024, they still have paperwork to prepare that won't be looked at for a couple more weeks. Sad. Honesty is the best policy. I'd give them NO STARS.
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May 2021 by Evin L.
ATSi has always been easy to communicate with. They have been efficient and friendly, and are willing to walk me through any questions I have for my business.
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February 2021 by Lisa S.
I went to them for my taxes this year, but the lady that helped me was not wearing a mask, and gave me an attitude when I asked if she would wear a mask. She did finally wear a mask when I asked her to, but only after I asked her if she would step outside to do the tax paper signing outside, and it was a cold day. They were swift in doing the taxes, but I didn't feel like they were putting their clients ahead of what they needed. They should put a mask on anytime anyone comes into their office with the pandemic, and they are not.
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March 2019 by Christopher H.
Unfortunately, ATSi does business with the News Gazette, which is a cancer on our community. I I just wouldn't be able to trust anyone who associates themselves with such unethical people.
