-
August 2025 by G A
Usually always get good, friendly service at this branch. However, when an employee asks about your name & questions ethnicity then responds back with “oh nice, right next to israel” it can make people very uncomfortable. Regardless of political stance or ethnicity, its probably best to refrain from these questions with customers. Such a strange & uncomfortable interaction. Thankfully i dont have to worry about coming to this branch anymore.
-
July 2025 by Kristen Kelley
My wallet was stolen from my vehicle. I had to get things changed to another account. Not only does the Relationship Banker have a Gorgeous head of hair and beard(Noah Virklan), but he knew his stuff👌🏽Very knowledgeable. Noah was also very kind and good with all the people I seen him interact with. Noah got me a new account, bills changed over, new card, and saved me a lot of trips to a lot of places!🙏🏽 I forgot the branch managers name, however he was also very personable, kind and it seems the atmosphere is run like this with all employees💙👏🏽👏🏽👏🏽🙌🏽🙌🏽🙌🏽 ⭐️ ⭐️ ⭐️⭐️⭐️
-
January 2025 by Tim Chao
The service was great, especially Noah, who was incredibly helpful and patient!
-
November 2023 by Aaron Cunningham
The people are always nice and friendly
-
October 2023 by Asia Slay
Fast, friendly, over the top service. Especially because I came in with my 3 year old whom is very curious and creates his own rules, and the tellers didn’t mind at all, then the private gentleman banker to the right of the desk gave him a blue ball. My son is overjoyed and I am thankful.
-
August 2023 by lando
I highly recommend using this bank. It is an easy process to get signed up. If you go to the one on springfield I highly recommend talking to jared he is cool asl and was able to help me get signed up.
-
April 2023 by Andrea Brown
I like this bank so far. I opened an account about two months ago. I don’t get charged any crazy fees i honestly don’t get charged any fees. Every time I call customer service on the phone I get help so fast lol I’m not on the phone for no longer than about 3-4 minutes. I did have one person just not wanna do their job once when I called because when I called again to speak to someone else they were able to figure it out and it was such an easy fix even I could’ve figured out on my own if I actually tried ..
-
April 2023 by Elizabeth Eakman
Expert serviceEasy proceduresGreat location
-
October 2022 by Ted Myhre
Local. Friendly. Trusted.
-
April 2022 by Jim Hedrick
Very efficient and good service
-
July 2021 by Nick Pic
I didn't realize "let me connect you to a banker" meant "put you on hold then end the call", that must be my bad ?*edit: no way coach, and get a better franchise the mobile experience is gonna be a deal breaker soon.
-
May 2021 by Jean Szabo
What is the difference between a Pillar member and a regular member?Did you know the bank across the street offers.06% on a money market fund and you offer .01% to a pillar member.What do you offer Pillar members that is different than any other account?
-
July 2020 by Aaron68 Smith
ATMs never work here so good luck with getting or depositing cash(can't do that at these machines anyway) after hours. Unlike other banks had lobby closed until recently.Not the bank you want to deal with in a pandemic. There is a ATM on corner of Bradley and Prospect that's not as dated as the ones at this location. I can't count on both hands how many times in the last three months I've shown up to this location and was not able to do what I needed to be done either due to their equipment failure or the fact I didn't have the 45 mins to sit in their drive-thru. If you don't mind paying the $3-5 service fees to use others ATMs go for it. Not worth the headache for me. I dragged my feet too long switching to another bank because of all the autopayments,subscriptions and direct deposits but they have forced my hand. You can only give them the benefit of the doubt for so long
-
June 2020 by STU ALLISON WADE
So there’s a guy named Travis who works there he’s amazing omg best experience I’ve ever had !! Love him !
-
June 2020 by Mark Scheuermann
Always helpful courteous and finish my business here in a timely manner.
