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November 2023 by Adrian Mitchell
This is where I do my banking. Very clean with friendly and responsive employees. Not to mention fast service.
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September 2023 by Devin Brines
Travis is so nice!!! I started an account here recently, and compared to the experiences that I had had previously at Busey, the customer service here at Chase is far better! Thanks a lot guys!
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September 2023 by Aram Bahrini
The staff didn't help out and unfortunately asked to come tomorrow.
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July 2023 by Aaron O'brien
The best customer service I had was when I went there. All the staff are so kind and helpful. I really like this branch.
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June 2023 by el trigo
The best customer service I had was when I went there. All the staff are so kind and helpful. I really like this branch.
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March 2023 by 季敬哲
There is only one banker working at a time, it will at least take an hour for you to see a banker to do a 5 minute task. Bankers were overall nice though.
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October 2022 by Minh T Thai
Waited for an hour just to see a banker even though we arrived on time for our appointment.
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September 2022 by Gopu N.
Poor customer service, understaffing, or an excessively long lunch break, I don't know. Around12:30, after making sure they weren't closed for lunch, I went to open an account. The teller instructed me to wait, and I did so until 2:30 without anyone asking me why I was there or providing any assistance to help me. A few university students were there, but they left as well because no one was available to carry out their duties. The fact that two persons entered the bank while I was waiting wearing formal business dress and the one person in the room hurried towards them to send them back due to staff shortages which is more disrespectful than ignoring common people. PS: I went to another branch and they were excellent!
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July 2022 by Henry K.
THIS DRIVE-THRU ATM MACHINE NEEDS TO BE SERVICED. Almost every other time this drive-thru ATM gives me problems: if it’s not accepting my chase bank card, it’s my prepaid card. And this time it rejected my deposit, took my $20 and didn’t even deposit it. AN ATM SHOULD BE CONVENIENT, NOT A PROBLEM.
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June 2022 by Yuchen H.
restroom not open to clients, they told me to go to the restroom of a nearby clinic, but it is closed too
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May 2022 by Monae S.
If I could give it a zero I would bank teller by the name of Matt unprofessional Never again dealing with chase !
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April 2022 by Bess
I am traveling and lost my debit card. I like to have cash so I needed a bank that would allow me to withdraw from my credit card from the teller with no PIN number. I called several banks and was told no. I walked into Chase Bank, spoke with Yitong Peng and she got my issue resolved. Yitong is my hero today! She knew her job, company policy and provided the very best customer service a girl traveling alone could ask for! Thank you Chase and Yitong!
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November 2021 by Halen Rudolph
I absolutely love this location.I'm a manager at a local store so I have to drop by often for deposits and to pick up change. The staff are always super friendly and get me checked in quick and back out the door with a smile nearly as quick again. I've never seen the bank look less than perfectly clean and everyone is very professional.I loved the service here so much that I chose to set up my personal account here as well despite there being a closer location to my home. This is an all star location!
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September 2021 by Bradley Woodruff
It is a bank. It does bank things.The walk-up ATM is in the least pedestrian-friendly spot they could have chosen, which is an odd choice for a bank that is downtown. But once you get there, that ATM does dispense money, except for that one time it didn’t.
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September 2021 by Tammy Andrews
I love Chase, so easy to deposit using phone and whenever I have come inside always exceptional service!! Greatest bank I've ever had!!