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January 2024 by Atif Jaleel
had a vaccination appt. did not go well.
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January 2024 by H055
We used to love this pharmacy and it has gone down hill in the past year. Consistent diasappointments with their communication on filling perscriptions and driving there to be told theyre out of the medication, it isnt ready or that they didnt even have the perscription to fill. Tonight was worst experience yet.The pharmacy didn't properly input our infant son's medication or insurance information. Instead of correcting the issue, they would rather attempt to charge you an outrageous out of pocket expense.
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January 2024 by Katherine Rosenbaum
Great Rewards discounts & customer service!
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January 2024 by Eileen Jones
The pharmacist did an excellent job, was courteous and quick.
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January 2024 by dominic amore
My most recent visit to this CVS location was a mix of frustration and appreciation. While the pharmacy manager, Mr. Nick Selby, exhibited evident negligence, laziness, and a lack of professionalism, a commendable exception was the clerk, Taylor. Her kindness and understanding during this challenging situation were noteworthy. However, Mr. Selby's conduct during a critical situation left me deeply dissatisfied, and I strongly believe that CVS should consider replacing him with someone who is committed to providing the high standard of customer care expected from such a reputable company
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November 2023 by Eric Johnson
Warning. Do not have your elderly parents go to this CVS location. Extremely rude and unprofessional behavior. My mother, 84 years of age, visited the store confused about a refill based on text she received. According to her, a store pharmacist called her a liar on multiple occasions during the conversation. Obviously, this pharmacist did not have the temperament, patients or training to communicate with elderly customers. I called to complain about this behavior to the main pharmacist and inquire how someone working there would not have the patience in communicating with elderly customers. This head pharmacist said his name was Nick. Nick was rude in his response which was irrelevant to my complaint. Nick admitted to being the person who spoke with my mother but hesitantly claimed he did not call her a liar on multiple occasions. He did and then lied me about saying it. As a former law enforcement officer and Champaign-Urbana resident, I informed Nick he should be more careful about insulting someone's grandmother or parent these days since the city has become more violent over the years and not to put his store in jeopardy of someone who was not as patient as me in calling to discuss the matter. Nick, popped off with a smart comment. Wow. When I asked for the regional manager's name to file a complaint, he only gave a 1-800.CVSSHOP tell phone number. I will be reaching out to a regional manager, but just be aware of the type of person who provides leadership, training and advise to the employee's servicing your prescriptions. It's Nick. If rude or unprofessional behavior has happened to you or a parent here, please also file a complaint with the regional supervisor and complete a google review.
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November 2023 by confidentand ambitious
Management in the store is very rude. Today I went in there to get detergent and toothpaste after I proceeded to the self checkout to pay and get cash back. After paying, I noticed that option was not provided so I mentioned it to the associate who wanted someone else to assist me. However, because of a previous experience with the manager who assumed I was shoplifting because he did not see my receipt, I did not want him to assist so I said I did not want his help so which he said ,”he did not care” and proceeded to talk and told him he’s looking real crazy right now and he said so was I and when I said he was the one who harassed me the last time he said ,” yes I was”there’s something really wrong with that guy.
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October 2023 by Tony V
CVS have raised the bar on customer service and coupons. I have had very pleasant experiences in all different stores I have visited, all employees have been very well trained and have helped me every time I need help.
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October 2023 by Victoria S.
Horrible service, lacking communication, often can't fill a prescription for over a week and do not get any notification. When I call and ask they are unconcerned, rude, Matter of fact like it is an expectation that it doesn't matter . Ridiculous. Store itself is filthy and lacks stock.
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October 2023 by Matthew Russell
I scheduled a vaccine appointment here (for a particular vaccine). I received email confirmation, and then a text message confirmation about an hour and a half before the appointment. When I arrived for my appointment, I was told that the pharmacy was actually out of the vaccine. I was disappointed.
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October 2023 by Xavior DeJarnett
Shoutout to Stephanie in the pharmacy! She's always extremely helpful, especially when the system struggles! <3
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September 2023 by Alina
Do not fill your prescription here, it will just be a headache trying to get it filled in a timely manner! I had a prescription sent last night and waited all morning for it. I have COVID so my sister went to pick up the script for me. I called the pharmacy beforehand and the auto responder prompted me to “alert the pharmacy I was on my way.” By the time my sister got there, they said it wasn’t ready yet and would be ready in 15 minutes to an hour. When she gets home, THEN I get a text that the prescription is ready. This is insane! I waited all morning, called beforehand, and if they could put the prescription together in the time it took my sister to drive home, why couldn’t they just fill it them and there? Or CVS should just remove that option from the auto responder because it seemed like the prescription would be ready since I “alerted” them we were on the way. I understand pharmacies are extremely short staffed but this is just bad service.
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September 2023 by Jody Groff
Would give no stars if possible. Rudest person working there seems to get off and making people feel stupid because their self checkout machines move incredibly slow. Not coming back again.
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May 2023 by Jackie Farber
They get the job done but they're quite rude; I just had a conversation with someone who kept cutting me off and said "I'm too busy for the story, I'm going to cut to the chase" (I had been talking for 5 seconds at most, and I wasn't telling a story.) I don't blame the pharmacists though; they're obviously very short staffed. Management, please do better and give them more staff.
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April 2023 by Jessica Quicksall
I’ve been having really good pharmacy experiences here! Saul and the whole team are truly amazing!