Extended Stay America - Champaign - Urbana is a clean and well-maintained hotel that offers comfortable rooms with surprisingly nice kitchens for their size. Guests appreciated the overall cleanliness and the good quality of the morning coffee. The rooms are generally pleasant, and the staff is friendly, helpful, and knowledgeable, providing great customer service, even during late-night check-ins. The location is convenient, being close to major highways 57 and 74. However, the hotel shows signs of age, with scratches and stains present despite regular cleaning. The breakfast options are limited to grab-and-go packaged foods, which some guests found to be overstated. The smell in the hallways can be off-putting, though the rooms themselves smell fine, and the air conditioning works well. While most experiences are positive, there are concerns about the level of hospitality. Some guests felt that staff members, especially in certain instances, lacked warmth and understanding, with one guest recounting a disappointing interaction involving a late check-out request. This guest emphasized that good hospitality should involve kindness and flexibility, but felt that staff sometimes prioritized rules over guest needs, leading to feelings of being undervalued. Despite some drawbacks, many guests find the hotel to be a good choice for short stays, especially when dealing with emergencies like plumbing issues. The overall impression is that the place is clean, functional, and staffed with friendly personnel, but it could benefit from updates and more attentive service to elevate the guest experience.
The staff and management are friendly and helpful. My room was clean and everything was working. Very quiet place to rest as well. Definately going to recommend.
April 2026
I stayed over 1 night. Room was clean. Bed was comfortable. Booked through a third party who advertised breakfast was included. See the photo. No decaf, instant cereal, no bowls. No cold water, just hot, for tea or cereal. Would not describe this as breakfast.
March 2026
Doesn't matter if your there for a short stay or long stay I would recommend it for either. The staff is great, rooms are clean & kept up with. The rest of the facility & grounds was maintained very well. Even got to have my cat, very difficult to find a place that allows them. Overall a very good place to check in at
