-
January 2026 by Anthony Glenn
I love Kim because, she has extraordinary customer service! Thanks Kim!!
-
January 2026 by Alicia Suave
I am changing my review regarding Chris and Kim because their kindness was only to get me as a customer! After two months of renting at this storage facility my rate was going to double for the third month. I decided to move out because there was no way I was going to pay almost $200 for that storage space. I always paid my rent weeks before it was due. So, I moved out after about 11 days and I was told that it was fine and I was to receive the refund of the balance time. After moving out Kim immediately put a tag on the unit that I had but because I had a bike and a few items outside of it she was not going to close me out. I told her that I would return quickly to get my things. She threatened me about the gate being locked and my password wouldn’t work anymore etc. The gate didn’t work anyway! I got my things out and she told me I had to talk to Chris about the refund. Chris said he closed me out and was going to back date my move out til January 2nd. I thanked him and he hung up. I called him back and asked why did he hang up, what about my refund?! He then started saying I owe money, etc. I told him he was a liar and he knew I paid my bill way before it was due. He kept making excuses. I asked for his boss and he said he couldn’t give me the number. I have started a complaint to the BBB and I will talk to Champaign court civil service department. This company is a rip off! Don’t rent from them or you are going to be paying double money on your third month of rent and dealing with some Very Unprofessional people. What goes around will com back around! You don’t treat people dishonestly and think your life will not experience the consequences. It’s written in the true book, God’s word, the Bible.
-
September 2025 by Dawn Chadbourne
Easy to rent a space online.
Clean, accessible and fairly priced.
-
September 2025 by Michael Hebert
I appreciate the proactive call from Zach regarding my storage reservation. Having rented with Extra Space before, I expect this will go smoothly. Thanks!
-
September 2025 by R Deal
Great service…
-
September 2025 by Yiqi Xiao
I love the exprience here. It was helpful in my moving process.
-
September 2025 by Khamari
Zach was the best help. I definitely would recommend them to my family and friends. Very affordable and helpful!
-
August 2025 by Kelvin Rowan
Excellent service been with these guys for many years…
-
January 2025 by Natasha lewis
I had lost my keys Brian was outstanding he met me right away so I can get new keys and lock I really appreciate the customer service!!
-
November 2024 by Wattopotamus
At move in we were mostly happy with our experience. The service was good, but a portion of the concrete at the door to our unit had deteriorated and we were a little concerned about increased moisture getting in the unit.
We just moved out after roughly a years time and our possessions that were in the unit appear to be in the same condition as when we moved into the unit. My major disappointment with our rental is that in that years time we had 2 rent increases that added up to nearly double the cost as when we started renting the unit. The gentleman than greeted me when I approached the office to move out was very friendly and helpful. He did offer to possibly lower our rate, but we had already made space at home for our possessions and although I appreciate his offer, I am disappointed that our rate was increased when there was the opportunity to have it lowered.
-
September 2024 by Tanvi Kamat
Adam was extremely helpful throughout my entire moveout process. Even though I wasn’t able to come to my storage garage and remove my keylock, he was okay with taking it out himself and removing some extra charges from my account. Really appreciated his help, thanks Adam for the amazing experience with Extra Storage Space!
-
September 2024 by Jhania Perkins
This was very easy and cost effective. I was able to get a unit without any issue.
-
September 2024 by Bridget Connelly
Adam is very nice property and storage units are clean and kept nicely. I feel safe with my items being there.
-
August 2024 by Jaymee Joyner
Adam was very helpful and accommodating, answered all of my questions & helped me get a unit within minutes !
-
May 2024 by Lauryn Bradley
This place is very affordable and the units are huge and clean!
