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January 2024 by Kyle Taylor
5th Dimension did great work on our Acadia after we hit a deer. They took there time to make it right and it looks better than before the accident. All of the door and hood gaps are even on both sides. They worked really well with our insurance company and the car rental company. I would 100% recommend them for your collision needs!
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January 2024 by Jim Baltz
Absolutely Outstanding Service!I recently brought my F350 Ford pickup truck to **Fifth Dimension Collision Repair** after an unfortunate encounter with a drunk driver left my front bumper in need of replacement. From start to finish, my experience with the team was nothing short of exceptional.? **Quality of Workmanship**The craftsmanship displayed in the repair work was impeccable. The new bumper fits perfectly, and it's as if the accident never happened. It's clear that the technicians here are not only skilled but also take great pride in their work.? **Customer Service**From the moment I walked in, I was treated with the utmost respect and courtesy. The staff was empathetic about the situation, provided clear communication about the repair process, and gave me an accurate quote and timeline without any hidden fees or surprises.? **Extra Mile**But what truly set Fifth Dimension apart was their attention to detail. Not only did they flawlessly repair my truck, but they also returned it in better condition than I left it. They went the extra mile to wash and clean my vehicle both inside and out, which was a delightful surprise that I did not expect!? **Overall Experience**I'm thoroughly impressed by the professionalism and high-quality service provided by Fifth Dimension Collision Repair. It's rare to come across a business that not only meets but exceeds expectations. I would highly recommend them to anyone in need of collision repair services. They are the epitome of excellence in the auto repair industry, and I am grateful for their dedication to customer satisfaction.Thank you, Fifth Dimension, for turning a negative situation into a positive experience. You've earned a loyal customer and I will be recommending you to all my friends and family!
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January 2024 by Pat Maus
Fifth Dimension in Champaign is the ONLY place I will ever take our fleet vehicles or even my personal vehicle. Got us in and out with great updates in between. The staff is very knowledgeable and I swear our vehicle came out looking better than it did before the accident. I highly recommend these folks for repair work. Thank you.
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December 2023 by Dale Fecker
I ended up with a bill for $600 after they did absolutely no work for me.On a Thursday, they said they could start my bodywork on the following Monday, so I had my vehicle towed there. They finally looked at it on Wednesday.It turned out to be a total loss. Kelly advised me to accept the absurdly low offer from Progressive. I got an independent appraisal and found out that taking that advice would have cost me $4,700.In the meantime, they were charging $70 a day for parking, which was not explained to me when they were trying to get my business. I could have parked it in Manhattan for less than that. I would never go here again but, if you do, get everything in writing beforehand and get a second opinion.
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November 2023 by Darren Stabler
Helped my father bring his truck here for hail damage. Everything went great. They worked with his insurance to get everything repaired. Looks like new. Overall a very easy process. Everyone was very helpful. I would recommend to anyone looking for repairsService: Body & Trim
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October 2023 by Becki Salzman
Fifth Dimension is the only place I’d take my baby to. They are hands down the best in CU. They not only repaired the damage, kept it in the garage until I could pick it up, detailed it inside and our-super shiny! And I have a couple new reusable totes!!
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October 2023 by Cathy B.
No customer service at all! They ac5 like they don't even care about your business! Couldn't tell you if they do good work cause I didn't even make it past scheduling for the repair!
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September 2023 by Kyle D.
They do very poor work and don't stand behind their supposed warranty. The second that I said he did work on my vehicle and the paint was cracking, he immediately started to weasel his way out and blamed it on factory paint. The only spot in the vehicle where the paint is cracking is where a deer hit it and 5D painted over it. A deer hits a door, you paint over it but it's the factory paint that failed; not your shoddy evaluation of the true extent of the damage or your inability to properly lay down paint. Yeah; he should keep telling himself that. What a joke!What a joker!!STAY AWAY!!!!!!STAY VERY FAR AWAY !!!!!!!!!
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September 2023 by Ceasar Perez
Great service, open communication at every step, clearly explained each detail, and I knew what to expect as my insurance claim was processed.The ladies were helpful, pleasant to work with, and welcoming with each phone call or personal interaction.It couldn't have been a better experience, given the circumstances of an accident.We'll DEFINITELY bring our vehicles back to them whenever a repair is needed!THANK YOU FIFTH DIMENSION!!Services: Painting
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September 2023 by James Best
ZERO STARS. DO NOT EVER USE THIS COMPANY! They are truly useless: took nearly three weeks rather than 4 days to make repair, reinstalled windscreen and wipers incorrectly three times (had to take it back three times) and admitted they have no quality control. The truck was returned with stains all over the seats and the car filthy when it was pristine when it went in. Their response to the windscreen wipers being completely inoperable when they returned it to us first time was to consult the weather channel on their phone and say we didn't need to worry as it wasn't going to rain for three days! Second time, they returned it but windshield was fitted incorrectly with gaps at edge! They admitted to us they have no quality control, and let vehicles back on the road that were unsafe and likely illegal. They said we should not complain as 'we are all human and make mistakes"... this after us pointing out the $5k repair they had conducted was unfit to go back on the road legally. Ended up having to getting it fixed ourselves outside of this truly awful company. They deserve ZERO stars. DO NOT USE at all..they are truly the worst. The customer service (this term is just not appropriate) were rude and offered no compensation for the inconvenience and lost time spent in taking the truck back to them many times. AVOID AT ALL COSTS.Services: Painting
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August 2023 by Taurus Daggerknight
Excellent service and customer care. We sent our vehicle in for repairs after a front end collision. It looks good as new now, and they went a few extra steps to take care of some other issues we didn't even notice before. The staff were also always helpful and friendly.Service: Body & Trim
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August 2023 by Alyssa Scott
Emily is super nice and very helpful! Everyone their is just amazing. I felt like I was well taken care of my whole time at Fifth Dimension. Follow the little drive it's the building after the granite slabs.
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July 2023 by Joyce Wright
Wonderful service with an exceptional staff. My vehicle was prepared quickly. Price was fine. I recommend Fifth Dimension highly.
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July 2023 by A Do
Thank you for your wonderful service on my Chevy Tahoe. If you need any work done on your vehicle, I highly recommend Fifth Dimension. From the first point of contact to finish, everyone I communicated was friendly, professional and honest. Fifth Dimension even offered a couple loaner car options, AT NO EXTRA CHARGE, to get me by a few days without my vehicle, as I did not want to use my insurance. Thank you again!!
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July 2023 by Alison Smith
It was a pleasure to work with Fifth Dimension Collision Repair. They were available right away to assess our damaged vehicle. They worked directly with our insurance agency and helped us understand our options. They scheduled the work for a convenient time, and the workmanship was excellent on the finished product. I have not experienced such outstanding, and joyful, customer service in a very long time which is especially appreciated when dealing with the headaches of a damaged vehicle. I hope not to need them again in the near future, but I know they are there for me if I do need them.Services: Painting
