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December 2023 by Brett Shaw
5 star bank that gives a 5 star experience! The staff here is top notch, all around! No matter what type of help you need from this bank, they have the perfect person to help! I must say my personal banker Allison is incredible! So ON IT, personable, and action oriented! It’s a great feeling! Anytime I’ve ever needed anything, she’s always right there to address and help with things!! And let’s talk about the hours! Open until 7pm, 6 days a week!! Glad to call first federal my bank!!
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December 2023 by Ryan H
I wish they hadn’t closed their lobby on Saturdays recently. Any time you reduce access for people is a step backwards in the customer service world, in my opinion. I don’t enjoy trying to do banking transactions in my car or spending extensive amounts of time in the drive-up line waiting for help. Just a bummer.
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September 2023 by Linda Duggins
How much do I need to open up a savings account
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May 2023 by M Miller
Local banking the way its supposed to be. This bank has served as my principal bank for decades but through my business I work with a wide number of other banks. The national banks clog you up with process and layers. At First Federal you get to talk to a human being who listens to what you are asking, figures out what you need and gets you taken care of. If a decision needs to be made, they make it and if they don't have the authority to do that, they find someone quickly who does have the authority and gets you taken care of. Plus, their drive up is open until 7:00 p.m. on a Saturday. Big thumbs up!
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May 2023 by Joshua Nogle
I used to like this bank when they were open past 4pm
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March 2023 by trucker stuff
Been disapointed, let down and embarrassed by this bank far to often.Im getting a new bank.
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September 2019 by Jenniferg Gray
I love my bank! Everyone at FF is friendly. Convenient online banking. Easy to use app.
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December 2017 by Chris Brown
During my 20 years of banking here they have been nothing but helpful and friendly(even wished me a Merry Christmas today)! Last year they were quick to alert me when someone was using my card number across the country! Kudos to the First Federal team!
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November 2017 by Nicole Davis
For those of you out there reading these older reviews, they are inaccurate . There is an online banking app. Search First Federal Concierge and you will see the blue and green logo on the correct app. Second, their online site is rather simple to navigate. If you can't figure out the site, maybe you should call and speak to someone. They don't have an automated answering service that leaves you talking to a computer and dialing the options you want like PNC does either. Most times, my questions can be answered by the first person to pick up the phone.
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January 2017 by Lisa Ochoa
BEST BANK EVER.
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July 2016 by Katie Grace Lundell
They are so kind to me when I ask for change in the form of a roll of quarters, in a pinch. Grateful!
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June 2016 by Alexa Odom
Love this bank! Great, personal service & love all the mobile banking options. I will continue to do banking business only at FFSB.
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August 2015 by Kellie Jo May
I love First Federal. They look out for me, especially the women at the checking department.The tellers are friendly and professional, my money and accounting matters have been accurate and I will stay with First Fed as long as they will have me.
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March 2014 by Heather B
I've banked at PNC for years. I recently got a checking account at First Federal because of a joint account with someone who already had a mortgage account with them. I do ALL my banking online or by mobile. First Federal doesn't even offer mobile banking, and their online banking is a joke. Their "Help" link takes you to a DOCUMENT. After searching repeatedly throughout their entire site, I finally found an email address. I emailed them almost 2 weeks ago about an issue, and haven't heard back. I'm so frustrated with them. PNC is much better, and I would love to go back.
