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August 2025 by Jacob Edersheim
I had a poor interaction with the store employees during my recent visit. I walked in with a few other customers, and while the girl and man at the counter were having a private conversation, the girl greeted us by saying, “Hi everyone, welcome on in,” but no one responded. The gentleman behind the counter then added that if anyone needed anything to let them know, to which another customer politely replied, “Thank you.” He then responded with, “No problem, I was just checking that everybody wasn’t mute.”
This comment felt unnecessary and unprofessional, and it made the shopping experience uncomfortable. It’s difficult to feel welcomed or want to approach the register to make a purchase after remarks like that.
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October 2024 by Jiovanni Villarreal
Will is the goat. He helped me out with some clutch savings thanks to a promotion they were having.
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May 2024 by Morgan Russell
Will was super helpful, great service and was super nice!!! :)
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May 2024 by Kelly Whisenand
Placed a pick up order for 5 items. Was given 2 items, despite showing the employee my order, which was for FIVE ITEMS; got charged for 5 items. Told me to call customer service about it, didn't try to help me at all, wasn't apologetic, NOTHING. And this was the older bigger lady who works there often, may even be a manager for the store. She's just always unnecessarily rude with an attitude; she's literally never been friendly. I dread seeing her every time I go in because she's always just such a
C U Next Tuesday!!
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May 2024 by D.R. POP
Awesome
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October 2023 by Jerzee “Jerz” Corray
It's a very nice place with awesome staff.
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July 2023 by Gambit
Gabi processed my return today, and she was super kind and professional.
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November 2022 by Jerzee Corray
It's a very nice place with awesome staff.
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October 2022 by 0_o 0_o
I order from hot topic 4-5 times a month normally shipping never had any issues but i needed some idems your store offered for pick up woohoo on my part but sadly pick up experience was horrible! I did arrive early just seeing if by chance the order could be ready but it wasnt lady said come back at 6pm maybe it will be ready no big deal wait time normally (3-4hrs wait).. i walked by the store 5:55 heading to food court got email order was ready for pick up..walked back 6:05 sign on door said employee on break for 45mins come back now im confused bc store closes at 7 so i called the store no one answered..finished my shopping came back to store finally opened at 6:40pm.. never again will i visit this location..
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October 2022 by Maria Garcia
All very delicious ?
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October 2022 by Nuru TheChief
I don’t normally leave reviews but besides the decent selection, the employee treated me like an inconvenience.. and had a bad attitude forwards me. I wanted to potentially sign up for the rewards program but they couldn’t tell me what it was or what it did really. I’ll just order online next time.
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August 2022 by Andrea Reed
My daughter is obsessed with Demon Slayer and they have an entire section dedicated to the manga. I love the pin selection too. Nice service too.
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May 2022 by Desiree Hatfill
I love that I can find merchandise from my favorite artist in store and online.
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April 2022 by Kumar Patel
I order from hot topic 4-5 times a month normally shipping never had any issues but i needed some idems your store offered for pick up woohoo on my part but sadly pick up experience was horrible! I did arrive early just seeing if by chance the order could be ready but it wasnt lady said come back at 6pm maybe it will be ready no big deal wait time normally (3-4hrs wait).. i walked by the store 5:55 heading to food court got email order was ready for pick up..walked back 6:05 sign on door said employee on break for 45mins come back now im confused bc store closes at 7 so i called the store no one answered..finished my shopping came back to store finally opened at 6:40pm.. never again will i visit this location..
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April 2022 by Raquel Warsaw
Got jewelry, love them all,nose rings & necklaces .Awesome Unigue T-shirts ,Hubbie got a Van Halen t-shirt .
