LensCrafters at 2000 N Neil St is dedicated to providing quality eyecare, ensuring customers see their best. The store offers comprehensive eye exams, a complete range of premium lens solutions, and a wide selection of designer brands like Prada, Versace, and Ray-Ban. Most vision insurance plans are accepted, and all prescriptions are welcome. Customers have praised the excellent customer service, highlighting the friendliness and patience of the staff. One reviewer noted the great attention to detail when a nose pad was replaced on their glasses. Another mentioned a positive experience with a staff member who went above and beyond to ensure satisfaction, even spending an hour assisting them. The selection of frames and colors is impressive, and the service remains excellent, even during busy times. Many customers have had wonderful experiences with the doctors, especially those trying contacts for the first time. One customer expressed gratitude for having their concerns listened to and addressed effectively, leading to successful contact lens fitting. Overall, LensCrafters is highly recommended for its friendly service and quality products, making it a reliable choice for eyecare needs. Some feedback suggested improving reception staffing for better efficiency.
Megan is an excellent customer service representative. Pleasant, attentive good listener. Example of what service should be. LensCrafters is very fortunate to employ this young lady.
March 2025
Both the eye doctor, and the store were overall great!! The eye exam was quick, and I even learned somethin about eye dilation. The staff was attentive, and I would definitely recommend shopping for glasses there.
February 2025
Stacey was wonderful and kindly replaced the nose pad that had broken off of my glasses. Great customer service and a focus on the small details that will keep me coming back!
