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September 2023 by Photo Graphika
Folks, this is a scam operation. I would never go near this place. This is how the scam works. The insurance company require you to take your car there or you will see no money. Than you will get an estimate so you think it will be fixed. But wait here comes the plot. They work for the insurance behalf and starting to add to the bill more items until the threshold is reached that your car will be classified as a total loss. The process is not transparent and very subjective without any proof how they come up with the numbers. Your car that you maintained for years that worth $10k has a $4000 repair and could not reach the 75% repair cost. So, they will play with the numbers until they can deemed your car to be a total loss. You will never drive your car away,. You will not able to finish the process. I realized too late that this people aren't really there to fix the car. Folks this is a scam and go someplace else.I will never go back.
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August 2023 by Nikita Knight
I am more than pleased with the service I received from crash champions, formally known as service, King in Champaign IL! They handled my claim with such grace and understanding, and they cleaned my car before I got it back from them! If you’re going to have someone repair your vehicle, definitely take it to crash champions! Shout out to Julio for your awesomeness!Services: Painting
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August 2023 by Elisha Sims
Great service and the staff was very friendly and helpful. 100% recommend coming here
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June 2023 by Juan
Their scheduling system is up though they are not operational but they won't tell you until you waste your time showing up to your appointment. Don't bother
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February 2023 by Steven P.
The front office staff is friendly and helpful. Unfortunately Service King engaged in what felt like a bait and switch deception. I received a written estimate to replace the driver side mirror glass. The part was quoted as being 170.00 dollars. When they had the truck in to do the work the dreaded phone call came in. We got the "wrong part" in. If you want your truck today we can get the correct part but it will cost an additional 380.00 dollars. This was on top of the total bill of nearly 500.00 dollars with taxes in excess of the cost of the part and labor etc. Bottom line I spent about 800.00 dollars to replace a 5 by 7 inch piece of mirror in the housing in order to have a functional rearview mirror. The overage was over the 10% amount allowed by the department of consumer fraud by the Illinois atty general's office so next stop is to file a complaint. Caveat Emptor. What you get as an estimate is not what you end up paying. Mark me very unsatisfied in spite of the friendly and helpful front office staff.
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February 2023 by Matthew w Wisnewski
Was told 7 days at the most it's been over 4 weeks since I've seen my vehicle freaking ridiculous
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November 2022 by Whitley Pearson
I really appreciate the employees at this shop. They were friendly and very professional. They had my car ready before the due date they provided even though they were short staffed. The work is excellent! The receptionist was the best!!!! I highly recommend this auto repair shop.Services: Tires
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October 2022 by Shelby Lyon
I recently had an accident and my car was not drivable. Service King sent a tow truck all the way out to Tuscola to pick up my car! They did a beautiful repair job. My car looks and drives like new and they made it so easy. It did take a long time for parts to come in but that was out of their control
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June 2022 by Nancy Murrah
Amy has been amazing to work with, as has the entire company. They have gone above and beyond even after my repair! I would highly recommend this place!
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May 2022 by Jill Swearinger
Amy was very kind. Someone rear ended me. They accessed the damage. They pushed in a piece bumper. They sent the information to USAA. I would recommend them!! Thank you AmyService: Body & Trim
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May 2022 by Cynthia Wess
I've used several Sevice King locations and I would highly recommend them. They are very friendly and thorough. They explain everything and keep you informed along the way. It makes a bad situation so much better!
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May 2022 by Amanda Thomas
brought my car in to get it checked out for some weird noises, they had me in and out in under an hour and were able to fully fix my car, even fixed it on a different occasion when a deer ran into my car as well, great service overall
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April 2022 by Julianne Lee
The staff is very friendly and did a great job communicating with me about the status of my vehicle for its repair after my collision. The car was ready on they say they promised it would be and it looked beautiful when I picked it up.I had a great experience.Services: Painting
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January 2022 by Whitley BlackGold
I really appreciate the employees at this shop. They were friendly and very professional. They had my car ready before the due date they provided even though they were short staffed. The work is excellent! The receptionist was the best!!!! I highly recommend this auto repair shop.Services: Steering & suspension repair
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October 2021 by Amanda Hamilton
I have been to Service King twice after being hit and they are always professional and go out of their way to help you. They get your car looking good and back on the road as soon as possible! They also stand by their lifetime warranty on their work, which is awesome! Ask for Amy, she will help you out with everything and make your experience as smooth as possible!Services: Painting
