The Upper Bout is a local retail music store known for its friendly and knowledgeable staff, especially those who have a true passion for guitars. Customers appreciate the personalized experience, with staff who go the extra mile to answer questions, help with setups, and offer repairs. The owner is often present in the store, creating a welcoming atmosphere where customers feel valued and heard. The shop has a great selection of both new and used guitars, including brands like Martin, and is regarded as the only place to shop for guitars and gear in the area. Visitors often mention the store's open, inviting space, which is located in a quaint mini-mall, and highlight the exceptional customer service, even during holidays or unexpected situations. The staff’s honesty and willingness to assist, whether it’s printing flyers or resolving issues like factory defects, leave a lasting impression. The store’s attitude is different from typical retail, focusing on building relationships and providing a human connection rather than just making sales. Overall, The Upper Bout is praised as a trustworthy, great place for guitar enthusiasts to find quality instruments, get expert advice, and enjoy a personalized shopping experience.
Stopped in to check out their shop when visiting Champaign! Glad I did. Cool place with a nice selection of guitars. Staff was very welcoming, friendly and knowledgeable.
April 2023
Very cool place. They have a awesome collection of guitar.Will be back when I come back in town.
March 2023
Extremely knowledgeable, super friendly, and just an overall great place. There's nothing like a local music shop. I will for sure be back!
