The Upper Bout is a local retail music store known for its friendly and knowledgeable staff, especially those who have a true passion for guitars. Customers appreciate the personalized experience, with staff who go the extra mile to answer questions, help with setups, and offer repairs. The owner is often present in the store, creating a welcoming atmosphere where customers feel valued and heard. The shop has a great selection of both new and used guitars, including brands like Martin, and is regarded as the only place to shop for guitars and gear in the area. Visitors often mention the store's open, inviting space, which is located in a quaint mini-mall, and highlight the exceptional customer service, even during holidays or unexpected situations. The staff’s honesty and willingness to assist, whether it’s printing flyers or resolving issues like factory defects, leave a lasting impression. The store’s attitude is different from typical retail, focusing on building relationships and providing a human connection rather than just making sales. Overall, The Upper Bout is praised as a trustworthy, great place for guitar enthusiasts to find quality instruments, get expert advice, and enjoy a personalized shopping experience.
I love this guitar shop. The staff is knowledgeable and friendly. They work to find the instrument that's right for you, not what's most expensive.
The repair work they have done for me has been excellent, done at a fair price, and has been finished within the estimated time frame.
June 2026
Cubby was great. I never felt rushed, and I got exactly what I was looking for. That's awesome.
May 2026
Had my bass set up here recently. Best setup I've ever had. Took a bit longer than other setups, but I understand why they are busy if their work is this good!
