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February 2024 by Lyle G.
Cody was awesome! Very friendly and helpful. Very patient as well.
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February 2024 by Michael McKelvey
I normally have no issues at this UPS Store, but today I had a very different experience. I had an Amazon return which I'd been told on a previous return attempt I would need to put in a box. I've never had to put Amazon returns in a box before, but ok, I can do that. I came back with the item in a corrugated cardboard box which the woman who helped me refused to accept because it was a "retail box." I'm not sure why a corrugated cardboard box which happened to have started its life as a retail box could not be considered a "shipping box" for the purposes of a return, but apparently that's UPS' policy. That would be fine if the person helping me had explained it politely and perhaps even used the opportunity to try to sell me a box, but she instead chose to employ sarcasm and snark, seeming to think I didn't understand the concept of a "retail box" and not seeming to understand my confusion as to why the original purpose of the box mattered. Replying to "I don't think I'm explaining my question well" with "No, I don't think you are" doesn't seem like an acceptable customer service response. I had other packing supplies to purchase, but went to Staples instead since I didn't see a reason to support a store that employed someone who treated a customer that way. Unfortunately, I don't know the name of the woman who helped me - it was a little before 3pm today (1/23/2024) and there was also a male employee in the store at the time who clearly heard our exchange. I came back around 4:45pm with the item packaged in a different cardboard box and the lady who helped me then was nice. Unfortunately, my interaction with the first employee has soured me on this UPS Store, and there are other options. My future Amazon returns will go through Kohl's and I'll go to FedEx for office supplies in the future.
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February 2024 by Mel Ahrens
Danika and Ethan were super quick and nice! If you ever need to have something packed up and shipped I’d definitely recommend this store.
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February 2024 by alexia diamond
Everytime I go to this store the customer service is absolutely exceptional! Ethan especially has been super helpful and professional.
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February 2024 by Dylan Galvin
I had some printing and Ethan was super helpful and kind! Definitely recommend going to this store
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February 2024 by Cody Fry
Amazing experince, the girl autumn i think was her name, was supppper helpful and professional, will be back again.
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February 2024 by Rachel Proctor
I was in and out. autumn was pleasant to talk to.
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January 2024 by Christopher Powell
They advertise all these services unfortunately you'll drive all the way there to find out when people call off work... Basically all they can do is answer your questions.... So why claim to offer these services just so people can waste their gas and more importantly, their time to drive there and find out... ohp they called into work again today.. can't do anything for yuh
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January 2024 by Sierra Jensen
quick, easy, and great customer service.
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December 2023 by Christie Fiedler
Friendly service. Very fast.
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December 2023 by Michael Higgins
Autumn (Hope I spelled this right) and Trevor are some the best employees that I have come across. A greeting as soon as I walked through the door, fast an immediate service, and most importantly an overall amazing attitude. Let’s just call them savants of the customer service profession.
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December 2023 by amrut panchal
Trevor and Benny were great help with me and my amazon return! Would highly recommend coming again! God bless you all and be safe ?
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December 2023 by Colton Phipps
fastest in and out UPS location ever, the lady at the desk, Autumn (i believe her name was) was very helpful and quickly got me out of there. ty.
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October 2023 by Alexis Orama
The staff member, Autumn, was extremely helpful. She was knowledgeable, efficient, thorough and kind!
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October 2023 by GUANHUA XUN
Benny was great help with my shipment!! Will be back!!
