Vitamins & Supplements in Champaign, IL

“First off I’m going to say this is a great store, the products I need are usually in stock, and I always come in here for the exclusive energy drinks that you can’t get anywhere else. This store has such a positive reputation to me that I encourage my friends to come here and they have expressed the same concern to me. There should be a fine line drawn with the “10ft rule”. If I come in the store and I say how’s it going and I get asked if I need help finding anything, and I say “no I’m just looking around I know what I need to grab though, if I need something I’ll come grab ya.” After an interaction like that the associates should signal that the customer acknowledges them and should understand if they need help they will ask. There has been multiple times where if I come in and I just want to look around before I buy what I need, the associates will follow me through the store trying to small talk with me, after you tell me about the sales we got going on I’m all set. I love the initiative and the push for sales, but at the end of the day that isn’t what always sells. These folks gotta know how to read a customer, because not everyone is the same. This may work with a customer who has no idea what their buying but you do get some frequent flyers who already know the answer to all their questions before they come in the door. This isn’t a negative post, but this is feedback that I know other people are probably feeling, any business can always improve on something, if they nail the customer interaction down? I think this place would be perfect! There isn’t a place in town I’d rather go than here, I’m going to keep coming in here to get my drinks, and ketones, and maybe some new protein. Just dial it down on following the customers through the store. The Store Manager is very friendly and seems to really care about the customer as well!”

“I work in this plaza and being able to walk over and have access to ORGANIC food and products is a gift. They are so nice here too. I love this place so much. Please give them your business everyone.”