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October 2023 by Kathy W.
I went to Walgreens on Springfield and Mattis in Champaign, Il. today. I have a serious infection in my foot and had to have tests at the ER on Saturday to make sure I didn't have sepsis. The ER called two antibiotics in to Walgreen's on Saturday. They just got them both ready today, Monday, 2 days later. These are very common prescriptions. Meanwhile my infection is getting worse. When I picked them up they took other customers in the drive thru before me that came after I did. This heavy-set lady at the window ignored me and when she finally sent my prescriptions out ther was only one. I was almost home and had to go back. I went in the store and spoke to the manager and we both walked back to the pharmacy. Another pharmacy tech told me the 2nd prescription got stuck in the tube. (It was not in the tube). I asked to speak to the pharmacist, and he told me it never happened. He heard everything like me ringing the call button constantly. He didn't apologize or even act like he cared. This is the worst rated Walgrens in this area and I think it's because they treat you bad and the manager or pharmacist allows it to go on.
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June 2023 by Eric S.
I am writing to provide feedback regarding my recent customer service experience at your pharmacy. I must express my disappointment with the level of service I received, which I found to be absolutely atrocious. Upon visiting the pharmacy, I waited inside for 24 minutes, during which I witnessed the technicians and even the pharmacist display a lack of professionalism and mistreatment towards every customer ahead of me in line. Regrettably, this seems to be a recurring issue at multiple Walgreens locations. The quality of service has significantly deteriorated since the onset of the COVID-19 pandemic and has not improved since then. I want to emphasize my strong dissatisfaction with the service received and express my decision to actively avoid utilizing the Walgreens pharmacy in both present and future situations!
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February 2023 by Google user
Went to take passport photo for my 4 year old daughter. The lady who took the photo was very rude. She was not ready to listen us and was behaving mean to all of us. She wanted to finish her job fast and was just ignoring us. The manager was sweet ( only positive thing).
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January 2023 by Light's Authentic Ink L.
This store and the pharmacy has got to be the biggest joke of service - I have never seen - I held on the phone for 15 minutes the first time and got hung up on - the second time it was 22 minutes then the last time was 52 minutes on hold and no one answered before I hung up - I'm so disgusted and disappointed. It kept saying 1 call was ahead of me the entire time. I would never willing fill a prescription at this place - you will surely never do it again. My doctor mistakenly sent the prescription to this place and now they won't answer so I can have it transferred this is a nightmare. It has been going on all day and not one time has a person ever picked up. Please don't say your a pharmacy that doesn't answer calls.
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November 2022 by Brian B.
Something the head pharmacist here could do is make sure that his staff GREETS DRIVE THROUGH PEOPLE! We just sit there for 10 or 20 minutes left to wonder if staff even SEE us or if anyone cares or if WE did something wrong. Do we hit the "Call" button on the tube delivery system, uhhh... we just sit there and hope someone notices us. THAT is withing the staff and head pharmacist's control. All they have to do is say, "Hello. We are at a staff shortage today so please give us around 10 minutes to get to you." Boom. Done. But nope, they prefer you sit in wonder. Aside from this, I was told that they have my telemedicine electronic order, then they tell me it disappeared from their system and to come back later. Went back again, but nothing. Next day, nothing. So, I had the Dr. order it through CVS. I call CVS, their AUTOMATED system knew my name, and told me the exact time they'd have the script ready. Walgreens? You call and no one answers because they're dealing with endless calls. You enter your # into Walgreens auto systems and it says it can't find you. How is Walgreens so dumb that it can't simply automate just like CVS? It is Champaign and so I wonder if Walgreens here has to fill some kind of quota, like hire high schoolers who check certain categories for the company. None of that at CVS, so go there. CVS is painless. Does Walgreens not read Yelp reviews? Does this trillion dollar company not care that most people here got bad service? No.
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November 2022 by Latrice N.
Closest pharmacy after the one across the street closed permanently due to lack of a pharmacist. Only other options are within hospitals, the last place I should be if I only need to get meds with a contactless option, which there isn't a drive thru at the closest hospital (within 10 min drive). Even 4 hours prep isn't enough time, but after I pickup my 2 ready prescriptions, I leave and within 3 minutes the app says that my last (MOST IMPORTANT) one is magically done, when the woman said it would be done in 30 minutes. No thanks! I'll deal with walking and winding through the hospital, but at least I won't have to return TWICE in 5 minutes and wait in a drive thru line, when I arrived the 1st time and no one was in line yet. Thought it was perfect timing for that to happen, sike! There's always a catch.
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July 2022 by Keith R.
If you need so something within three days, DO NOT go here - worst pharmacy service possible. If there was a lower rating I would give it. They are rude and arrogant. Was on hold for 1 hour and 35 minutes. When I finally got a representative, all she could tell me was that she had not had her lunch break. When they closed the pharmacy at the Bloomington Rd/Prospect Ave location, they overwhelmed this location and they hate it and make that clear to customers. Am moving over to CVS.
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June 2022 by Madi A.
Truly avoid this Walgreens at all costs. I have been using this Walgreens for my whole life because it was so conveniently located but damn, the amount of time I spend waiting in line or on hold would be better spent driving to a competent pharmacy. 3.5 hours on hold only to be disconnected; an hour in line for them to ask for 20 minutes to fill the actual medication. Ridiculous. Every month. Don't go here.