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February 2024 by Chris Priebe
Always great personal customer service whenever I've been here
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July 2023 by A A
Probably should fire half the staff and start fresh.
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July 2023 by Dr Joystix
Probably should fire half the staff and start fresh.
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May 2023 by Amanda Sitar
I am not sure what happened to this branch. They are under new management. The branch manager did not know what she was talking about, and was relying on other employees to assist her. We left there stunned that Chase would leave that person in charge. They never answer the phone, and no one is ever there when you stop in. They asked my daughter and I to "roll our own" coins. Super odd and unprofessional.
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April 2023 by Barbie L
Taking a chance if your using the ATM it might or might not be working ?
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March 2023 by Elmer F.
Fantastic branch! Jen Z the banker is an absolute rockstar! She helped me with all banking needs and helped my family move into the house of our dreams and helped with my retirement accounts! She is a must see!
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November 2022 by Ike I.
Love this nice Chase branch in Channahon, from the great managers to the very helpful employees, the waits on most days don't be too bad, I wish I had got the tellers name but she was very assisting and had a bright smile on her face, the drive through lines are also convenient as well‼
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August 2022 by Magdalena Dlugopolski
Missing the old crew who cared about you and wanted to help out and not just brushed you off. Not happy with the outcome of my today’s experience with the personal banker Mike Malone.No wonder the local branch is ghosted….
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February 2022 by Frank S.
Went into Branch at 11 am to find several folks waiting in main lobby. I asked if there was a sign up sheet to see a personal banker only to be told there was 1 person on staff today in that area. Disappointing - I would consider Saturday a peak day for business. Lots of choices in todays financial services. I chose to inconveniently drive to the Shorewood Chase Bank location and am getting stellar service from Rebecca Smith. Too bad I had to change my plans to get what should be available in my backyard.
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February 2022 by Matt M.
I called to ask a couple questions and a young woman named Allison picked up the phone and was very kind and helpful
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October 2021 by Anthony M.
No one answers the phone at this branch. I've called numerous times over the years and maybe twice someone has picked up. I drove here to make a deposit and they are closed on a Saturday at 10:32am. Website says open. Time to find a new bank.
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October 2021 by Christina Gar
Every single time I call this branch they never answer the phone.
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June 2021 by Dragonbird Shawn
The cash stations NEVER WORK. EVER. When you go in to get cash zero people care. This has been happeninf for over a month and it has not been fixed. They KNOW that the one isn't working yet have ZERO signs up. So yes, let everyone wait in a line to nowhere....to wait in another line to realize that one doesn't work either. UNACCEPTABLE.
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February 2021 by Noah Rogers
So I've moved within this last year and my old bank is too far away. I decided to start banking with Chase since I pass this location on my way home from work. They also claim to be open so I figured I could finally get some change here so I can do laundry. While they claim to be open there isn't a single working teller inside... how is that considered open?!
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November 2020 by C_ S3672
Every single time I call this branch they never answer the phone.
