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January 2024 by Nefarious Nerdette (Neffi)
Wonderful, they really went above and beyond to help ensure my oil was changed before the holidays. Straight forward help and honest, they actually care that you're safe on the road.
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December 2023 by Dalton Veach
I took my car to Car X to get the oil changed. The next day I drove to work like normal. When I got home, I noticed a HUGE puddle of oil under my car. Car X had a tow company come pick my car up to be taken back to see what the problem was. The tow truck dented my hood, and now my car has to be taken to the body shop. Not to mention, they charged $46 for an $18 oil filter. I will never go back to Car X. Only reason I’m giving 2 stars instead of 1 is because they are making the situation right.
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December 2023 by Water Vixen
The final price was decently less than the original estimate. However, the website was incorrect about the tires they had in stock, and it took two people to check us out since the first seemed quite confused that we were picking up a car and not dropping off.
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December 2023 by jeff chambers
Jessie the manager is awsome. He always trys to accommodate me on any service needs I have at the time. Fred is always very thorough and honest on any needed repairs.
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November 2023 by Mystic Mehrunes
After leaving a degenerate auto shop on 18th Street in Charleston and receiving horrible customer service I came to Car X. The manager listened to all my concerns and was very polite and considerate. I will continue to take my vehicle to Car X
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November 2023 by Oh Yes
One of the best places to go for auto and tire repairs! Jessie is a wonderful manager and is eager to help solve any issues. His associates are just as kind and ready to fix your cars issues. The customer service there is excellent and so is their service. They are ? reliable and go above and beyond. If you need tire or auto repair done, I’d highly recommend Car-X in Charleston.Also, when it comes to waiting time, it goes by so fast, you forget you’re waiting. They treat you like family and will do whatever they can to make sure you’ve had great service.Thank you again!
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November 2023 by Mark Anderson
Great service and Jessie was very knowledgeable and understanding. I did NOT feel like i was on the receiving end of a laundry list of issues with my car that needed addressed immediately. I would recommend the Charleston Car-X to anyone!Services: Tires
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August 2023 by Lindsay Lansu
I got into my car this morning to drive to Chicago for a baby shower, and of course, my check engine light popped on. I drive over to Car-X in a time constraint motivated panic and asked if they could squeeze me in to ensure I was safe to drive my vehicle long distance. Jesse and his crew hustled (and clearly multitasked, as there was also a line of cars being maintenanced in the oil change lane) to scan my vehicle, at no cost, to get me back on the road with peace of mind. Thanks for the excellent small town service, guys!
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August 2023 by Hudson Aberdeen
I had a vehicle emergency while travelling and they were able to get me in last minute. Shout out to Jesse who was very helpful and professional.
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July 2023 by Isabella Bayley
I took my jeep here to get a strange noise fixed. The receptionist Jessie was a delight and gave very good advice and customer service as well as an amazing price to fix my Jeep. Fred the mechanic did an amazing job fixing the issue with my vehicle. If you’re having issues with your vehicle Car-X in Charleston is the place to go!Services: Auto engine diagnostic
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July 2023 by Kate Bleeker
I was on the interstate when I had exhaust problems. The Car-X staff were true saviors! They were so kind and knowledgeable! They went above and beyond to get me back on the road, and always with a good natured laugh. I honestly can not speak highly enough of this staff and all they did! I left feeling an overwhelmed sense of gratitude!
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July 2023 by AJ
This place almost destroyed my car! I took my car in before traveling to Florida for an oil change and to have my car looked over to make sure my trip wouldn't have any unwanted breakdowns. I noticed that my car smelled like it was burning oil but thought they probably just spilled a bit and it was no big deal. Well my car started running terribly and leaking oil everywhere! I had a friend look at it and we discovered that my oil filter was not installed correctly, it was cross treaded. My car is all I have for transportation and I could have lost it due to the gross negligence of the person who worked on my car. If you value your vehicle I wouldn't take it to this place for anything.
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June 2023 by Nicole Guthridge
I was thoroughly impressed with the customer service provided by the Charleston branch today! Ever person was extremely nice and helpful!The only thing I would say is that it seemed the employees were spread a bit thin and I felt bad they were so busy. Even with this they were exceptionally helpful and kind!!I had my oil changed and tires rotated.
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June 2023 by Joey (joelarw)
Got my tire plugged in about an hour, service was quick and friendly. Will definitely be back when the time comes.
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May 2023 by Kelly Rardin
Went to the Charleston Car X recently for a oil change. Waited over 5 min. No one came to the oil change line. I went into office, no one in office. Went into shop area, finally saw a employee, asked about doing a oil exchange. I was told in a aspirated voice that "WE HAVE NO ONE TO DO IT", I was told that if I wanted to wait 20 min. for someone to come in. Obviously I didn't. So I will once again go to mattoon's car x for quick service.