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February 2024 by James Rammelkamp
Don’t go here. Gabriel told me that by adding a line we would lower our bill. In fact, the cost went up by over $50. When I went in to discuss the problem, the associate was disrespectful. I had to go to a different location and spend two hours to fix the problem. Staff at the Chatham location are incompetent, aren’t willing to help fix the problems they cause, and the customer service is incredibly poor.
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December 2023 by Bridgette Blisset
Stopped in to AT&T today for a speaker issue on my phone. Long story short, I ended up with an upgrade AND a watch to match!! Ty was beyond amazing with his service and knowledge! He was able to lower my bill and increase my service all around! Highly recommend making the drive to Chatham for any of your cellular needs!!!
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December 2023 by Bradi Noel
After avoiding other locations due to several not so great experiences, I decided to try out the Chatham, IL location instead. I was able to sit down as soon as I walked in and get everything and more that I came for. The Manager, Jake along with Sales Associates, Ty and Gabe, were all extremely pleasant and helpful. They worked as a team and made sure that all of my account issues were straightened out, questions answered, and that I was able to take advantage of all of the current discounts and deals. Changes, upgrades, new lines and a few new devices later, and I was good to go. Huge thank you to the Chatham AT&T team for their professionalism, patience, and knowledge. I highly recommend you go see them for all of your mobile needs!
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December 2023 by Jonathan Rees
Totally messed up my bill and claimed they were going to save me almost $50 a month. Nope.Bill went up by $160, and, for some unknown reason, they added a line without authorization. I talked to the manager and he claimed he couldn’t do anything because he wasn’t the original sales guy. ATT’s billing dept. said that as the manager, he could in fact access and fix it, he just chose not to and that the line was probably added to pad commission. Totally sketchy. Stay FAR away from this one.
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September 2023 by Robert Lynch
AT&T Store in Chatham Illinois is a great place to get your answers on you questions! A Real Friendly and knowledgeable Staff there! They treat you like family! And Gabriel knows his stuff!
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July 2023 by Jose Cifuentes
Showed up to add a line during my lunch time and they have the audacity to be closed for a meeting . The meeting g should be about keeping your doors open and business flowing…. Thanks for wasting my time
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July 2023 by Chloe Austin
My family convinced my elderly great uncle to visit this AT&T store yesterday (6/13) during the day to get his first cell phone. When we approached the store there was a man outside the back of the store sitting down. We went to the front of the store and there was a lock on the door. My mom went next door to the Dominos and the workers went out to get the man in the back to come help us. The man never came inside and was still sitting in the back when we left. His break and a cigarette was more important than helping a customer. I have never been more disappointed in a business not being willing to serve customers.
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May 2023 by Mark Rogers
Great experience at Chatham store. Jake took great care of us!
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May 2023 by Terry Seely
Had to go in and make sure that my Apple Watch would pair to my phone and a few other errors, I dealt with Jake and he was fantastic, highly recommend
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February 2023 by April Mugler
These are the best ATT people ever. Do yourself a favor and go here!
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November 2022 by Brian Powell
My wife and I came in, and we was greeted as soon as we walked into the store. Sales people were busy with a couple of customers, but we were helped with our service in less then 5 minutes. We greatly appreciated the information about the Iphone 13 special that was going on, and Nick the store Manager was the one helping us. Not only was his service outstanding, but he is saving us money each month compared to our previous contract. We are so happy that we came in to get new phones, because our experience at the Chatham Illinois AT&T was amazing. We will highly recommend the store to all our friends and family.SincerelyBrian Powell
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November 2022 by Dwayne Varner
Connor the rep that helped us was amazing. He was very friendly, did everything for us that we came in for. Connor even helped us with a new plan that is saving us money on our bill. I got to say I think this visit was the best visit I've had at any AT&T store. Connor made it a great visit & I wish more employees would look to be like him.
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September 2022 by Robert Boehl
Nick in Chatham IL awesome seeing him in Jan. New new the best I got his back people person operator at store should have two he Nick held it together
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August 2022 by Steven Urbanski
Staff is super friendly, knowledgeable, and even helped me set up my new phone. They we patient with my lack of knowledge. They answered all my questions an concerns without making me feel d**** One of the best experiences I have ever had buying a new phone. I will never go anywhere else. I highly recommend this location.
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August 2022 by Ryon Hortberg (Valendr)
I love this store! Staff are fun, friendly and knowledgeable about the different devices and plans. They’ve helped me find a better plan that cost less money and included unlimited data. Ask for Lexi!
