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November 2024 by Abby Kottmeier
The first time I came in I got a gel builder on my nails by Karla, she did a great job! I booked for another date that I needed to reschedule due to me being in between jobs, as for the other times of having to reschedule again as well. I’m in the service industry so I know how hard it is when clients do this but I did it with plenty of time in advance, as stated on their policy that if you cancel/reschedule less than 72 hours they would charge you 70% of the service which I totally respected that. This past Friday I had an appointment and had to reschedule for personal reasons but due to her schedule the soonest I could come back was like two weeks later so I set it for that date and was declined because of “how many times” I rescheduled. No where in the policy does it say you can’t reschedule the appointment a certain amount of times. I apologized and said that I will take back my appointment because I felt terrible, she declined so I asked if I could send money for the troubles because I get it, it’s a money thing that’s why I offered and got no response. Fast forward to yesterday I received a text message saying I had an appointment at 12:00pm for today and I thought to myself “oh maybe she re considered because of the situation I’m going through” so I drive the 35min there and tell them I have a 12:00pm appointment so I take a seat and wait to then be told they scheduled and texted the “wrong Abby”. How frustrating is that! I drove 35min for this appointment and when I asked if I could see someone else I was told that they can’t take me anymore just because I rescheduled! If this is your policy it should be listed. I have never had this problem with any salon before and for myself if my clients cancel because of financial reasons, emergency, etc. I don’t ban them as my client because stuff happens that we can’t control. I feel like I should have gotten reached out to with a warning or a message asking the reason behind the rescheduling. Money is hard for a lot of people right now so it’s frustrating on both ends but I believe this could have handled differently.
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July 2024 by Jessica Mendoza
I've tried the builder gel at this nail salon twice, but unfortunately, a few of my nails cracked both times. This hasn't been an issue for me at other salons. I decided to have the builder gel removed, which cost $30, quite pricey, in my opinion but I figured it would be best to get it removed where I got it done.
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March 2024 by cassandra hernandez
An aesthetic salon filled with the best. Whatever you need, Karla and her staff can do!
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March 2024 by Brianna Perez
I went to see Gaby after a terrible experience at changes salon, I got a very botched haircut and Gaby saved my hair and fixed every mistake the other stylist made. Not only is she a hair goddess but she is super sweet. The whole team at citrine is great, they take their time with you to give you the very best service. I have been seeing Karla for years and she never disappoints!
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March 2024 by Alejandra Partida
Love the atmosphere & my nails!
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January 2024 by Megan
Citrine has been a great addition to Cherry Valley, and I highly recommend their nail services. Vanessa always does an amazing job! She goes the extra mile to ensure her clients are happy.
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October 2023 by Tiffany Vang
I booked a same-day appointment online for a haircut (long) with Lupe. Lupe was great and attentive to my needs and concerns. She took her time and did not rush the process…the cut turned out wonderfully! I love my new length (chopped off more than 6-7 inches). I am truly a low maintenance type of gal with my hair care; I asked for some layers and Lupe was able to deliver the perfect amount to my liking. I definitely recommend Citrine Creative Beauty Co and big shout out to Lupe who took care of me. Thank you!
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August 2023 by Silvia Saldana
Cute and Very clean space. Had a hair cut with Gaby, she was very attentive, and was able to give me the type of cut I needed for my hair. I asked about some of the products they have, Karla was great in answering all of my questions. Will be back for more services.Services: Shampoo & conditioning
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July 2023 by Melissa Ortega
I hate that I have to give this rating, but my nails look so bad! I was browsing through Instagram and came across this salon, saw that they could work with my small nails and booked an appointment to get a biab overlay and noted my cuticles needed help. While the nail technician was super nice, I expressed my concerns to her about how my nails were looking rough and she said it was the nail polish, I completely understand whatever it was but my nails are bumpy and patchy and my cuticles are even more uneven.
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June 2023 by BA SKIER
Beautiful space. Great massage chair. Tucked in the back so you can relax! And my toes look amazingThank you!Service: Pedicure
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March 2023 by Desarae Stocker
Absolutely love the salon, and Karla is amazing!
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March 2023 by Carly B.
Karla is the best. She focuses on keeping my natural nails healthy. I work in a restaurant where I use my hands a lot and my nails never break. Not only does she keep them healthy, she's so talented at nail art. I can show her any inspiration photo I find on Pinterest and she can always do it and it turns out beautiful! She pays great attention to detail. I look forward to my appointment every 3 weeks because she's fun to chat with too. I recommend Karla and Citrine to everyone.
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February 2023 by Vaz Eli
Found Citrine thanks to the recommendation of a friend and soo happy I did! I went in for a BlAB OVERLAY ON NATURAL NAILS for the first time with Karla. Booked my appointment online which love the convenience of that, that salon is beautiful on the outside as the inside, it's quite and relaxing.
Karla was super friendly and made the appointment go by in a breeze. The finished product was gorgeous and I love that I can grow my natural nails and not damage them with acrylics. Definitely recommend Citrine, Karla and her staff all super friendly, I will definitely be back!
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February 2023 by Dawn Stroup
Felicia does GREAT nails, I have several fingers that are damaged permanently, and she accommodates them beautifully! I highly recommend her!
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January 2023 by Kisha
Karla is creative, pays attention to detail and values your time. Her new space is relaxing and inviting.
