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November 2023 by Joe Gemino
Great experience! Max was professional, diligent, and timely. He did amazing work and even touched up prior dents that I had (at no cost). I would definitely go back, and he's my first call in Chicago.
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November 2023 by Ron Hall
Fantastic experience all-around. Had a vehicle severely damaged while parked, rendering it undrivable. A-CARR's was one of the few shops in Chicago that would take a tow-in, and they did a spectacular job with the vehicle. Despite $16k in damage, the vehicle looks like new, and their communication throughout the process was great. Although I hope I'll never need their services again, they'll definitely be the first ones I call if I never need an autobody repair. They should be first on your list too.Services: Painting
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November 2023 by Jin Zhao
Super efficient body shop and easy to work with dealing with insurance, etc, especially as we use Metromile, which is a startup tech-based insurance company that doesn’t have a good reputation in customer service, but the process went smoothly. Highly recommended!
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November 2023 by Valentin Isachi
Never going back there again!!I will start by saying they’re talking very disrespectfully!I was trying to fix my car through insurance and even though i asked repeatedly they fix my mechanical issues (from the accident) as well they only fixed my body issues.From being met with the reply “we’ve been doing this for a while we know what we’re doing, stop telling us what to do” and then picking up my car still with the wheel messed up and with missing parts, when asked about it they told me to “better take it to your pesonal mechanic”.I would also add that even though i had to wait about 2 weeks for an appointment and then they told me the work was supposed to be done in about a week it took them 3 weeks to give it back NOT repaired.In conclusion, if you want to wait a lot and not getting your car done this is the perfect place for it!Ps: they didn’t even bother to give it a quick wash before giving it back. It looked dirtier than when i left it there.
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October 2023 by Chris Craig
I have taken both of my cars to get fixed here. They do an excellent job and I got my cars back in much better shape than they were in before the accident!!!! The people are so nice. I couldn't have asked for a better experienceChrisServices: Painting
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September 2023 by Deb Kobak
Unfortunately when I was out in St. Charles for a concert at Arcada theatre, someone sideswiped my left rear fender. I love my candy apple red Lexus and was very mad. The good news is that Max ( the owner) and his crew took excellent care of me. They were able to fix the dents and scratches and match the paint. It is not an easy color to match but It looks better than brand new! I will refer everyone I know who needs body work. A BIg thank you to Mac and his staff for the excellent job!Deb K.Service: Painting
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September 2023 by Ernie Suksathaporn
I had a stain on the roof of my blue GR86. Tried to get it off myself and thought the paint was damaged. Came in and Bob took care of it in 20mins. Looks good as new! Very impressed by the service!Service: Painting
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September 2023 by Adrienne Kelly
I have had several dealings with A-Carr’s Auto Body, particularly with Max. He explains everything. He is honest! Truly the best I have ever had for repairing my car. And above all the work is perfect. It is done on time. He gives an honest quote. I highly recommend them!
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August 2023 by Harlan M Adkison
Excellent experience at A-Carr's Auto Body after purchasing new 2024 Honda CR-V. Two weeks after purchase and parked as far away as possible, another car opened their door scratching mine. Stopped in and spoke with Zachary Shultze Production Mgr/CSR. Zachary viewed the car and explained the options available. I returned the following day and A-Carr promptly repaired the damage and I walked out a happy man.I have been to one other body shop with a previous car but after viewing the Honda recommendations I discovered this company is certified with major car manufacturers such as Honda, Toyota, Subaru, and more. Glad I took the effort to try another business located a bit farther away. Easy to find and was able to park temporarily while meeting with Zachary.I don't make recommendations but am quite pleased and appreciate the kind & efficient treatment by the folks at A-Carr. Thanks Zachary!Services: Painting
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August 2023 by ernest william
I followed my gut and went with them based on how they responded to each of the comments here. They seemed honest and straight-forward. And they were!Bob was my point-person and he answered all my questions. I was emailing him quite a lot and he took the time to answer them thoroughly. If not for an incorrect part that was ordered by insurance, I would've gotten my car as scheduled. My car looks like new.I highly recommend A-CARR!Services: Tires
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August 2023 by Brendan Odonnell
This company is outstanding - owner on down, everyone is happy, engaging and helpful. Fit me in and got me out the door when others said they couldn’t take it until the end of July.Car looks fantastic. Worked with me to fix things that needed to be matched up because of the type of accident. To me they define customer service! Thank you Max!!!
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August 2023 by Guleid Awale
I took my Toyota Camry to the shop a few weeks back for a minor scratch on the front side of the vehicle. I went to another shop in the area, and they quoted me of over $700. I went to this shop and they were able to quickly assess the situation, and provide a buffering solution free of charge! I greatly appreciate the care and honestly of the people here and would recommend taking your vehicles here for any repair!Service: Body & Trim
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May 2023 by Andrew Morris
Walked in the front door and the owner said "Jesus C--- not another f--ing one." Literally first words spoken to me in person.I had decided to get my car fixed here because they promised 4 days of rental car coverage, and I foolishly didn't have that covered in my insurance policy. After leaving my car there, of course, every employee has a different answer about that coverage. When asked if they will make good, they hassle, accuse, berate, and demean me, as if somehow I should be aware of intricacies of their own deals that even their own employees don't understand, and provide misinformation about. They resort to personal attacks in the way a child argues some fact-less logic.It was easily the worst customer service experience of my life. Almost comical. If I wasn't out hundreds of dollars I'd almost enjoy sharing this tale.As for the actual repair? Paint peeling away after 1 week, as if a light breeze gently exposed their shoddy, shiddy work. A fitting period at the end of the unfortunate chapter of my life where I had to cross paths with the troglodytes who dwell in that cave.This is the same shop as A-CARR CARSTARS, which Yelp reports as closed. Not sure why. Read their reviews for more tales from the crypt.
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April 2023 by Coté S
I woke up to a stolen catalytic converter and my car was ready right on time for school pick up that afternoon.Mark and team were great to work with. Great communication and clear all throughout the process.
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March 2023 by Bruce Ente
Extremely pleasant folks to deal with, good communication, clear explanations. Most importantly Car Star A-Carr’s restored my vehicle to like-new condition.Services: Painting
