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November 2023 by Julie R
From the first phone call, withSam who was patient and Kind till the last box came off the truck. These gentlemen were professional, friendly, patient, courteous and filled with both knowledge and strength seasoned with a ton of experience. I’m grateful for their hard work.I recommend them 100 %!AAA movers you all rock!!!
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October 2023 by JLeggin
My experience with AAA was fantastic. The three movers, Roman, Angel, and Rene arrived on time and were very helpful. Before they started packing and moving my stuff, they checked out my apartment and asked questions. They did a great job wrapping and securing the big items like the TV, furniture, and mattresses. They also efficiently took apart the large boxes I had packed.It only took them about two hours to clear out my three-bedroom apartment and another two hours to move everything in. I was really happy with the service because I didn't have to do much myself. When I checked my items after the move, they were all in great shape. I would definitely recommend them because the whole process, from my first inquiry to the actual move, was very smooth.
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October 2023 by Erin Hosty
Movers were professional and polite. The crew introduced themselves as soon as they arrived. Secured all furniture with shrink wrap or moving blankets, as needed. Job was finished slightly ahead of estimate. Highly recommend AAA movers.
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October 2023 by Bukola Bello
I needed help to move a few heavy items fast. Tiffany provided me with a great quote and was extremely responsive to my questions. On moving day, Ramon and Jackson were on time, polite, and extremely communicative. I truly felt that was items were in great hands. If I could leave more stars I would. From start to finish, AAA Movers Chicago was great.
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October 2023 by Thelma Sardin
I used AAA because they had done a great job moving a family member. I needed one large and heavy king-size bed moved. Staff quoted one price; however, once the job was complete, I paid almost $200 extra due to an additional charge. When getting a quote, it would be nice to get the exact pricing so customers can decide. I am very disappointed with that aspect of the move. Other than that, the staff was professional and friendly.
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October 2023 by Sherry Schwab
I highly recommend AAA Movers! They did a fantastic job wrapping and protecting all of our furniture. They were on time, very courteous and Shawn and Louis went above and beyond delivering five star service!
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September 2023 by Joan J.
My husband and I went with AAA movers at the recommendation of a co-worker who used them and loved them. Unfortunately, we did not have nearly as good an experience.The day they moved our items out of the house they had one guy show up who wasn't supposed to be there, and one who was deathly allergic to cats, and was not told we had cats (which was covered at intake.) They helped to pack up our remaining items that we didn't get to, but they threw everything into wardrobe boxes, including already packed totes. What was initially supposed to be a 6 hour job ended up being 9 hours and they appeared to be intentionally dragging their feet. This cost us considerably more money than originally quoted.We had to store our items for about 6 weeks while we updated our new home. Once we were ready to move in, the move went much quicker. Unfortunately, even though they started loading up all our items from the warehouse at 8:24AM, they did not get to our property until after 11AM. we were given an 8-10AM arrival window. And it went downhill from there. They were not at all careful with boxes CLEARLY marked "FRAGILE" and one guy even slammed a box full of glass items down on the driveway. Once we started unpacking we found several items that had been damaged. We are still in the process of unpacking and continue to find damaged items. We also seem to be missing some items and boxes that we know we packed. The movers also caused damage to our brand-new flooring in a few places.We are being thorough and keeping track of what is missing or damaged and will be reporting that to customer care once all of our boxes are unpacked and the items accounted for. We are NOT happy with the service through AAA and do not recommend it if you want your time and your property to be treated with any kind of respect. I also don't recommend this company unless you want to be taken advantage of financially. I took the time to look at some of the negative reviews after this experience and have found that we are not the only ones with these issues. It's a shame.The only reason I'm giving this company more than one star is because the intake woman, Sammi, was friendly and professional.This same review was posted on Google two months ago by me. Initially customer care reached out and my husband sent a lengthy email documenting the items damaged and lost/missing. We stopped hearing from customer care nearly three weeks ago (9/11/23 was the last e-mail to let me know they were still reviewing) and they have not responded to my e-mails requesting an update. I do not understand how they have so many positive reviews over on Google. Terrible company, I would give zero stars at this point if I could.
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September 2023 by Cheryl Klenzak
Shaun handled the entire move professionally and with a great deal of concern for the objects being moved. I appreciated their timeliness and care in moving my items as well as their general good humor. Even when we had some problems with the storage company, they kept things moving until we could get them resolved. I am so appreciative of the entire way this move was handled by the office staff and the gentlemen who did the actual move, I would recommend this company to anyone who needs to have their items moved. This company knows how to get it done!
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September 2023 by Brian Butka
The crew of Roman, Jackson, Angel and Mauricio were amazing. They we very polite, kind, and respectful. They did a great job packing up our home and protecting all of of belongings. We felt very comfortable with the crew and would use them again
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August 2023 by Sarah Wong
George’s crew was awesome. Great attitudes and very patient. My move was a bit tricky because the streets near me are tight but they were persistent. We started a bit later than expected, but downtown traffic is an unfortunate reality. Once inside, they covered all my furniture to make sure nothing was scuffed or damaged. They were super efficient and had everything done quickly. They are a great crew to work with, and they made everything really smooth and stress-free. Thank you!
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August 2023 by Briana F. Hawkins
Ian’s crew was absolutely the BEST! It was just me doing a long distance move and they made me feel completely safe and they took care of all my belongings. I will be using them again and recommending to all my family and friends! Thank you guys.
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August 2023 by Lawanda Pruitt
George's crew was the best.. they called to let me know they were running behind & if we could do it at a later time which was great because I was still packing.They showed up at the new appointed time on time and was completed in good time.They were professional courteous and kind and they help to even wrap up my curio cabinet, now I know how to wrap up when I move again so I will highly recommend them for your next move!
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August 2023 by Joan Johnson
My husband and I went with AAA movers at the recommendation of a co-worker who used them and loved them. Unfortunately, we did not have nearly as good an experience.The day they moved our items out of the house they had one guy show up who wasn't supposed to be there, and one who was deathly allergic to cats, and was not told we had cats (which was covered at intake.) They helped to pack up our remaining items that we didn't get to, but they threw everything into wardrobe boxes, including already packed totes. What was initially supposed to be a 6 hour job ended up being 9 hours and they appeared to be intentionally dragging their feet. This cost us considerably more money than originally quoted.We had to store our items for about 6 weeks while we updated our new home. Once we were ready to move in, the move went much quicker. Unfortunately, even though they started loading up all our items from the warehouse at 8:24AM, they did not get to our property until after 11AM. we were given an 8-10AM arrival window. And it went downhill from there. They were not at all careful with boxes CLEARLY marked "FRAGILE" and one guy even slammed a box full of glass items down on the driveway. Once we started unpacking we found several items that had been damaged. We are still in the process of unpacking and continue to find damaged items. We also seem to be missing some items and boxes that we know we packed. The movers also caused damage to our brand-new flooring in a few places.We are being thorough and keeping track of what is missing or damaged and will be reporting that to customer care once all of our boxes are unpacked and the items accounted for. We are NOT happy with the service through AAA and do not recommend it if you want your time and your property to be treated with any kind of respect. I also don't recommend this company unless you want to be taken advantage of financially. I took the time to look at some of the negative reviews after this experience and have found that we are not the only ones with these issues. It's a shame.The only reason I'm giving this company more than one star is because the intake woman, Sammi, was friendly and professional.
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August 2023 by abby richardson
Kyle, Shawn, and Luie were great! They were efficient, professional, friendly, and thorough.My first major move and they were able to ease my fears/worries. Nothing was broke, they were able to assemble my daughter's bed, dining room table, and couch. I'm very satisfied with this crew- they represent AAA movers very well.
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August 2023 by Anushka Sen
They were very communicative from the start in planning the whole thing with me through my complicated schedule. The two movers, Angel and Kyle were particularly helpful. It would have been even better had the company sent a smaller truck that would have managed to reach the North side sooner--I was only able to oversee the entire process because a meeting of mine got cancelled, otherwise I'd have been delayed. However, the movers did absolutely everything they could to ensure that things moved as speedily as possible. The cost included protective wrapping on the items. Additional costs may have been brought on by more complicated/a greater number of items but since I didn't have any, it was quite cost effective.
