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January 2024 by Abel
The worst out there, always missed pickups, silly excuses, late deliveries. Avoid!
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September 2023 by Kristin S.
Really great experience from start to finish! U-Pack staff are very knowledgeable and kind. The freight service they partner with (ABF) is also very friendly and professional. Moving containers arrived on time and all items were accounted for without damages! (Damages, of course, depend on how you protect and pack your items within the container.) Best part, there are no hidden fees! You are charged what is listed on your U-Pack estimate. Would definitely recommend!
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June 2023 by EL Driver
Excellent service and professional personnel
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April 2023 by Ahmed Mohsin
Horrible service ,Never was able to get my delivery only was able to get hung up on.218456085
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March 2023 by Peter D.
This was the easiest and least expensive of any move I have made. I am 82 years old and have made many moves.Peter DoyleChicago
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December 2022 by TyeshiaTv
Never a dull moment waiting to receive my orders for pick up and everyone is so helpful !!
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October 2022 by Keith Grottanelli
Wouldn't go anywhere else.
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September 2022 by TJ L.
I was very excited to work with this company but could not in good conscience recommend them. We ended up having a leak somewhere in the trailer which means quality control is an issue. We were given different information by different departments in different cities and ended up spending extra money that we did not need to spend. We were told the area we were moving to was serviced only on certain days of the week. So we paid extra for expedited service. Once we arrived at our new home, we were told by the local office that the information we received was outdated by a few years and that they'd been trying for a long time to get the central office to update it!!! When we tried to talk to a supervisor about this, we were dismissed as if we were trying to get out of something. We spoke to someone named Neil or Neal. He would not truly hear us out. The only reason we used expedited service was because we were given misinformation. He said because we got our stuff quickly, we were just trying to get money back after the fact. It was horrible customer service and beyond unprofessional. He would not let us speak to anyone higher than him. And a bunch of our stuff was damaged by water. So even though it seemed like a good deal, I could not recommend them bc of the lack of respect and empathy. ABF, on the other hand, was professional and empathetic about the whole situation. We were able to file a claim and get some money back for the water damage that occurred. It's ABF trailers that are contracted for use by U Pack. We were so disappointed in our overall experience. But the local team members where we moved were incredibly helpful and responsive. Neal/Neil was highly dismissive and would not hear us out.
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June 2022 by Javeriah Haleem
I was very disappointed with this company. I was told a delivery was coming either Friday May 27th, Monday May 30th (which was Memorial Day and I questioned if they would even be open, but was told they were) or Tuesday May 31st. I took all days off to ensure I would home for the delivery. When I didn't hear anything I called on Friday to see when it was coming. They said they had my wrong phone number and they would not be able to deliver it until June 1, 2 or 3 instead of the 3 days I had off for the delivery. So then I took June 6th off from work as well, and CONFIRMED my correct phone number. On June 6th, I called first thing in the morning and they confirmed with me that the bed would be coming between 8-12 with a one one call ahed, I had booked the loading dock at my condo all morning, until 12pm. At 11:30am, I had not heard anything so I called the company back and they said they would NOT able to do the delivery on that day! I said it was unacceptable and they transferred me several times, each person saying there was nothing that could be done. When I asked why I wasn't told about it when I confirmed that very morning, they had no explanation. When asked when they were going to tell me it wasn't coming, again, no explanation. I told them that I had taken off several days for the delivery, Eric finally managed to get it done on the 6th. But when it came, it was on the WRONG truck. It was scheduled to come on a truck with a fork lift and did not! It was in a regular truck. A MILLION thanks to the delivery person, Peter, who somehow managed to move a 600 pound crate into the loading dock and was a very nice and helpful person. If he had not been able to, or had not been as willing as some of the people in company, my building would not have accepted the load. Furthermore when I insisted that they bring it on the 6th, I was told "You can pick it up from our warehouse." I PAID for the delivery, on a FORK LIFT because it was huge (600 pounds) and they wanted me to pick it up in my person vehicle. I am very disappointed. I will never use this company again and do not recommend it.
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November 2021 by Jim
ABF Freight is Awesome!
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September 2021 by Sara
helpful staff
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July 2021 by MC M.
Great experience in both Chicago and Atlanta. The price was better than most, I was able to access the container while in storage, I was kept apprised of the status and staff was knowledgeable, highly competent and super nice. Angela Hughes was exceptional. I would not hesitate to use them again or recommend them. Thank you for reducing the stress of moving.
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July 2021 by Sara Swinehart
helpful staff
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July 2021 by Stephanie W.
They made it so easy to move from NewYork to Chicago. Would definitely use U-Pack again
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May 2021 by Michael Shenberger
Great store and great associate's. Their prices are unbeatable