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April 2025 by Priscilla
They arrived on time and were cordial. They immediately began to clean the bedrooms and restrooms, and I did have to ask them to remove their shoes a few minutes into the cleaning. I honestly regret SO MUCH that I tipped them before walking through to inspect my home first. They did a very mediocre job, worse than I would do if I just cleaned myself. I paid extra for the refrigerator to be cleaned and there was visible dirt and stains in the door and on the fridge walls. They did not clean the outside of the fridge. They didn’t even clean the kitchen doors. There was VISIBLE sweepable dirt on the kitchen floor. There was visible dirt in the bedroom closet floors and around the couches in the living room. After cleaning the fridge it smelled rank and I had to use lemon to clean it again and get the scent out. I still had to sweep and mop the kitchen after they left. My work desk was dusted but not wiped. this was my first time hiring cleaners. disappointed with this experience. They honestly seemed surprised that I tipped them and I see why.
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February 2025 by Sachin Santhosh
The first time I got my place cleaned, everything went fine.
The second time, they couldn’t find the front door of my house. I was on the phone with *three* different people for over an hour, trying to explain that my house was on google maps, that they had been here before with no issue, that they just needed to type the address and pull into the driveway, etc etc.
80 minutes later, the person on the phone insists that they are at the front door. I send them a video showing them the empty front door and street. I ask them to cancel because it has been eighty real life minutes (keep in mind, they were supposed to show at 7:30AM, it’s now 8:40!) and I need to go on with the rest of my day.
Now, the tone switches and they say they will charge a cancellation fee. I tell them that they’re literally not showing up, so they can’t charge me for not showing up. They insist that they are there, and we cycle like this a few times before I give up. Ended up needing to file a chargeback with all the video proof, text screenshots, etc.
Stay far, far away from this company. When they show up they do a great job, but when they don’t, they will charge you anyways!!!
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January 2025 by Mari M
This “Alex” runs this “company” on his own phone number. They charged my credit card because they think they can just run credit cards and people won’t notice. I have colleagues who work at Stripe so I will disable their payment platform. They charged my card for 115 dollars and he is shocked I noticed. You can't just run credit cards as you please. This is exactly why Stripe blocks accounts. I wonder who he is going to charge next time when he has no payment platform to run.
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November 2024 by Kathleen Clark
Access Maids is an efficient and professional service. The staff are friendly and .make sure your needs are met.
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September 2024 by Ashley Adams
Poor cleaning. I paid for a deep clean and got an extremely superficial clean. Specifically asked for baseboards to be cleaned and the were left filthy also asked for washer and dries to be cleaned and they were not touched. Do not recommend.
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August 2024 by Jeremy McClane
This was one of the worst cleanings I've ever had. Moreover, I specifically told them that I only wanted one cleaning. They nonetheless sent people to my house without any notice for a second cleaning. They the tried to charge me a cancelation fee. Bad cleaning and shad and business practices
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May 2024 by Nozuko Sutherland
The service done was not that great. I noticed afterwards many places that I mentioned to focus on were still not clean.
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April 2024 by Juan Gentil
They started out with great and amazing service. After a few months they slacked off. When I called them out for bad service they said: "We will send the cleaning team back at no charge."
But if they do as good as they say, they should not have to come back.
BEWARE: THEY OVER CHARGE AND USE THEIR POLICY TO FIGHT YOUR DISPUTE. THEY LOST THE DISPUTE EVENTHOUGH THEY SAID I AGREED TO THEIR TERMS.
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April 2024 by El Ge
Great work, the place feels fantastic !
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April 2024 by Amy Ricchiuto
DO NOT USE. No one ever arrived for my services, and they charged me anyway. They were first unresponsive and then rude when I tried to resolve directly with them. My credit card company reversed the charge, as the company could not prove service was completed. They continue to add on late fees and keep trying to submit the "debt" to collection agencies, but the agencies are suspending their claims. Please do yourself a favor an find another cleaning service in Chicago.
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April 2024 by Greg Lash
Access Maids was very easy to work with and professional. I appreciate that they are very communicative, answering my various questions promptly. The two cleaners they sent arrived on time, were very friendly and did an excellent job. Unlike other services I have tried, they brought their own supplies which was very helpful.
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April 2024 by Monica Thipparthi
Hired cleaning services for the first time and definitely won't be the last. I have a 1b 1b apartment and two people came to clean. They were timely, professional, and very thorough. I do not want to touch my apartment now because it is so clean! Highly recommend and will be using their services again.
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March 2024 by Ethan Swan
Great house cleaning. Punctual arrival and very thorough but efficient work.
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March 2024 by Marianne Weesner
Easy to book, straight forward on pricing, timely and friendly service!! First time using and would use again.
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March 2024 by Jin Chin
They were once good but had a terrible experience. I emailed to complain and heard nothing back. Try somewhere else!Service: General housekeeping
