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April 2024 by Tina Ballas
I was kindly greeted by Jocelyn and she directed to to who could help me. Daniel who was in the key department was awesome he changed the batterie in my key fob for me. Both of these individuals were great. They are definitely assets to this company!
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April 2024 by Jenine Bober
Very helpful staff at this location. They offered to load the car without even asking when we purchased garden, soil and seed. Was also very happy to see that everything was on sale.
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April 2024 by Homer Lumauag
Friendly.
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March 2024 by Jim Ehrhard
Chuck and Jocelyn were great.
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February 2024 by Sean Phelan
This Ace is always a friendly and knowledgeable store. They have great stock for the random things I need at a moments notice and great customer service from the whole staff! Chuck the manager is very nice, and ensures I have a great experience while visiting.
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February 2024 by Delphine Baisch
But, me being the sensible one I decided to go where they always were. At the register. I was shocked when I discovered that you do in fact have the Stanleys in stock. The betrayal I felt rivaled that of when I found out that my second husband cheated on me. I bought two of the beautiful pink Stanleys. One for me and one for my grandbaby. I got in the car only to see 15 missed calls from my son. My precious baby boy had called me so once I figured out how to call him back I did. He had told me that my grandbaby wasn’t going to make it. They had rushed her to the hospital without telling me and I had to drive like a lunatic to the hospital. Of course, it took too long because of Chicago traffic and I was unable to see my baby before she passed away and her soul was returned to the lord. I suggested burying the Stanley cup with her so she could have it in heaven. My daughter in law rudely told me she was being cremated. Still wanting her to have it even in the afterlife I suggested storing her ashes in the cup. She took the cup out of my cold shaking hands, hitting me with it. She called me an old hag saying I was insensitive to her loss. I have never done anything against my grandbabys best interest. I know she would’ve wanted to be buried with it. All that is to say, please make sure that the app is up to date with the stock in store. If i had bought it when I first saw it maybe I would’ve been able to give it to her before she tragically passed. I could’ve made my baby smile one more time. Sorry for ranting. I'm an old lady who doesn’t get to talk to people all that often. All I’ve got is my husband who doesn’t even remember that we are married most days. It’s also hard for me to talk to people because of my thick southern drawl. It doesn’t convey well to all the people out here with their city slicker accents.
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November 2023 by Drew Schroeder
I'm the GM of the new Steinhafels Furniture in Harwood Heights. I love this Ace Hardware and go here anytime I need supplies. While we were putting the store together, I was here a few times a week. Every time the staff was incredibly friendly and helpful. And I love racking up rewards points when buying things for work. I highly recommend this place.
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October 2023 by Patti M.
I have been coming here for over 30 years and recently had my first bad encounter. Please teach your younger staff how important customer service is to consumers. Your staff member was very rude and condescending.
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September 2023 by Jenny Constable
The customer service is exceptional, their staff here is so attentive and decent. You can easily ask them if you need help or assistance. They are so willing to answer all of their customers questions and even guiding the customers around the store.
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September 2023 by S Pak
Being a local store for me, I have to at least give the location three stars because they often have “that one part” that I need for critical repairs. I do have to drive to a further Ace or a big box store for a comprehensive parts list for a project. Employees are friendly and I’m usually asked at least once if I need help finding anything. Few stores even do this anymore. I couldn’t find silicone grease at another Ace before they closed but it was logically arranged for me to find it easily at this one. They’re just reliable…The store is dated looking but I’m not hosting a party there, so if they have what I need, that’s good enough.I recommend changing the name in Google Maps from “JC Licht Ace Oriole” to “Ace Hardware” because no one is going to find it with that cryptic name and it doesn’t appear on signage outside the store. I often wonder if Google found the right location in my search and have to double check when I look up store hours or other info.
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September 2023 by mark edingburg
quick and easy place to get hardware and paint. Staff is friendly and helpful
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August 2023 by Johnnie DoeDoe
I have had many rude encounters at this store but today the workers there made an extra effort to ignore me then complain, give me an attitude when I asked for a quote. Unfortunately, I needed to purchase something from them today but I will NEVER go back to this store. The tall, ogre looking balding guy is particularly rude and a bully. *** DO NOT SPEND YOUR MONEY AT A STORE OR ESTABLISHMENT THAT DOES NOT TREAT YOU WITH RESPECT **** DO NOT SHOP HERE.
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August 2023 by Julie Tryboski
Dan was a huge help in getting a miniscule battery for my little clock.
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August 2023 by Agata Jozwicki
My husband and I are huge fans of our local ACE hardware store, unfortunately that was until this Saturday.Back in April we bought a grass trimmer from them. It was sold to us already out together with verbal guarantee that it is all assembled and ready to go.After two uses my husband noticed that there is something wrong with it while trying to replace the string so he took it back to the store. He was greeted nicely as always and an employee assured him that if they cannot fix the problem they will send it to the manufacturer STIHL because it's under warranty. After few moments my husband was given the trimmer back and informed there is a part that is missing from when it was initially being assembled and they can't do anything about it. WOW! So they assembled the trimmer, sold it to me and NOW they won't take responsibility for it.Thanks ACE I will make sure my foot NEVER steps into your store.
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August 2023 by Susan Figiel
Very nice store. Looks small on the outside but they have a lot of hardware. Plenty of helpful people working there.
