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April 2024 by Tony Chan
My go to Ace in the area, great and friendly service every time I need something. Beats the big box hardware stores for service.
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April 2024 by Michael Rendak
They send worthless coupons by mail, such as $5 off with minimum $5 purchase. When you check out they say can't it's on sale. No sale price posted. Then ou get a few cents off. Scam! Heard this from other people also. I don't know how they stay in business, they are so expensive.
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March 2024 by Susan Figiel
It's a very nice store. Enough staff to help you with what you need.
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March 2024 by Alex Moschopoulos (D-Jam)
When it comes to getting real help when you need it, you can't beat your local hardware store. Ace in Norwood Park is definitely that local spot with helpful staff. Had an issue with a pipe under my kitchen sink, and brought the parts in and talked to a very helpful expert named Dave who guided me in the right direction. Compare that to the big box store where you have to struggle to get a moment with a staff member, or even end up with someone who has no idea about what you need help with. I definitely recommend Ace hardware and other smaller local hardware shops.
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March 2024 by manoj jakhar
Theresa is great employee there. Very good customer service. She is always smiling and respectful to customers. I am very happy to her customer care .
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February 2024 by Alan
I found what I was looking for.
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January 2024 by Joe Bailey
This ACE has great customer service! I had a key fob that I couldn’t open. Dan took the time to help me look up solutions and then fixed it himself.
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October 2023 by Rick Wilczynski
Fantastic service from Dave B. Another hardware store copied a house key for me, but it didn’t work in the lock. I could see that the key wasn’t cut properly, so I took it back to that store & showed them the problem. Instead of correcting the issue (which they told me they couldn’t do) they simply cut another key…and it was wrong again. Seeing the futility of going back to the same store, I decided to try Norwood Ace Hardware instead. I explained my issue, and Dave B cut a new key for me. He assured me it would work…and he was right. It worked like a charm, and Dave even fixed the badly cut key from the other store, so now I have an extra key. Thank you very much Dave for working your magic! I’ll be using Norwood Ace now, even if it is a bit farther from my house.
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October 2023 by Dan Brandt
I came in to get a frame repaired, and Trinidad went but above and beyond to help me out. He was terrific. I highly recommend the store.
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October 2023 by Jesse Trevino
Great local hardware store! Everything you need. And a great staff.
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July 2023 by Denese Fuller
This locations doesn’t have kensington Clark paint
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July 2023 by Robert Gould
This Hardware store has so much stuff, you end up buying more things than you came for.
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June 2023 by Ricky G.
This place is upside down when simply purchasing 2 gallons of paint which was a huge undertaking. Called in advance to see if the paint was stocked. The sales rep said NO. I replied, that your website indicates there are 7 in stock. Placed on hold for a very long time, finally comes back and says YES. Placed on hold a second time for a very long time after inquiring about a second item. After they came back, I replied I would be there that day and requested that the paint be put on reserve.When I arrived, the wrong paint was left there for my pickup. Waited for the mixing procedure, and the paint was dropped. I had to wait more time. In the interim, I am asked about giving my phone # and the rewards program, NO, just want the paint!! Finally after checkout, the kind man brought my items to my car and loaded it in my trunk, (much appreciated that). Will not be returning after this poor C/S experience at this Ace location. IIn addition, Ace has been known to lure customers in for 'loss leader' buys, hoping you will purchase additional items at 3 Xs the normal price compared to big box stores. Sheesh!
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June 2023 by Ricky G
This place is upside down when simply purchasing 2 gallons of paint which was a huge undertaking. Called in advance to see if the paint was stocked. The sales rep said NO. I replied, that your website indicates there are 7 in stock. Placed on hold for a very long time, finally comes back and says YES. Placed on hold a second time for a very long time after inquiring about a second item. After they came back, I replied I would be there that day and requested that the paint be put on reserve.When I arrived, the wrong paint was left there for my pickup. Waited for the mixing procedure, and the paint was dropped. I had to wait more time. In the interim, I am asked about giving my phone # and the rewards program, NO, just want the paint!! Finally after checkout, the kind man brought my items to my car and loaded it in my trunk, (much appreciated that). Will not be returning after this poor C/S experience at this Ace location. IIn addition, Ace has been known to lure customers in for 'loss leader' buys, hoping you will purchase additional items at 3 Xs the normal price compared to big box stores. Sheesh!
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June 2023 by Darius Prusfalcon
Their prices are way too high compared to HD or Lowes. It is convenient to have a hardware store nearby but I would preffer not getting robbed to such extent.They always ask if anyone needs help and won't run away from you (prob because the store is too small). The older clark at the check out (bless his heart) moves at turtle speed.
