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February 2024 by Jacqueline
This company will screw you over.
They do not make follow-up phone calls.
They will give you faulty machines. That doesn’t even last 24hours.
Mid-ish December, I brought my computer in to be fixed (it wasn’t turning on). They said they will call me back with a quote. I waited about a week; NO CALLBACK. When I called, they did not look at it. Another week or so passed. Did they call? NO! They said it was either 1 of 2 things, both would cost $149.
I gave them the green light. They said they will call me back. 2+ weeks passed. Did they call? NO! I called. They said it was not what they said it was previously and they will have to buy a refurbished computer and it was going to be $250. I asked for the original price of $149 because they said that is what it’s going to be. The price adjustment would have to be approved by the manager and they will call me back with the answer. I waited a week, and DID NOT GET A CALLBACK. I called and they couldn’t make the price adjustment. I agreed to the price (it’s towards the end of/Late Jan.
*side note* I’m hoping to give my mom the computer back for Valentine’s. (It will have to be mailed so I need it fixed by 7th).
—Christmas and New Years were out the door (my mother was in town and no shipping was needed)
They said they will call when it’s ready for pick up. Did they call? NO! I called a week later and it was not completed. They assured me they will call when it’s finished. I called back another few days later because THEY DID NOT CALL. They said it would be ready 2/12, I said I will pick it up 2/13. I went to pick it up 2/14 and it was at another location. I finally paid for it and picked it up 2/15.
The keyboard on the laptop was in Spanish and a button was missing instead of paying $250, I paid $200+tax=$220 and was given a keyboard to compensate for the language difference. (Reason for ⭐️⭐️ instead of 1).
It seemed to work fine in the shop, but when I got it home to make sure everything was in order, a message popped up “Are you sure you want to shut down your computer?” I clicked “cancel” a few seconds later, the same message popped up. I was not fast enough to select cancel and the computer went dark and tapping the key wouldn’t wake it up. I had to press the power button. After logging in, the same message reappeared and the computer shut down.
I brought the computer into another repair shop. They said the computer had water damage.
I brought the computer back and was asked for a full refund since the computer was not working properly. They refused to give me a full refund and took $100 for the “labor.”
Save yourself the headache of chasing after Air Tech for updates.
Save yourself the headache of the not even having the “fixed” computer for 24 hours without something happening.
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January 2024 by Mykola Gulevych
Great experience ! I needed a battery replacement, got everything done on the spot for a bargain in no time at all . Authentic and friendly service! Recommend!!!
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December 2023 by Kelly Jones
I was needing a fast repair after dropping my iPhone and happened to find this store not far from where I was. Great fast service at a great price! Save the day!!
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December 2023 by Paula Hiller
I came in with a phone that was no longer charging. He locate a bit of plastic that was keeping the plug from connecting properly and did not charge me.
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August 2023 by Olivia Flores
The people are nice and straight to the point! I was charged reasonably, def not overpriced! It would have cost more to fix it in my neighborhood! My phone screen was fixed within 30 min thank you!
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July 2023 by Leigh R.
We stopped in to have them check out my husband's phone after he'd dropped it in the rain. We left the phone with them while we went out sightseeing (we were only in CHI for the weekend). The guys were super nice and let us know that it neede a new charging port. Unfortunately they didn't have one available we didn't have the time to leave it with them. I just wanted to say that I appreciated their customer service & professionalism.
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May 2023 by Jennat Shouli
Highly recommend coming here if you're having any trouble with your devices. Omar was able to provide me with outstanding customer service. He was knowledgeable, efficient, and went above and beyond to ensure my device was fixed promptly and effectively. Not only did he fix my device but he made sure to take the extra step and ensure that I understood everything that went on. 5 stars!!
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May 2023 by zayd tamimi
Brought my phone in for a repair and the guy gave me a great deal for a iPad too! Abdal beat market price. Satisfied with the purchase . 10/10 experience.
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May 2023 by Majd Alomari
One of the best when it comes to fixing phones and sourcing your tech needs. Bought two MacBooks and 3 phones from here and have had an amazing overall experience. Cracked one of the phones and he fixed it for me same day and made sure I left satisfied. CHECK THEM OUT!!!
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May 2023 by z raz
Hands down the most honest, best prices, and best customer service with all services provided here. Abdel is extremely helpful and assisted me with exactly what I needed! My phone and MacBook both needed major repairing, and this place took my stress away in no time for the most reasonable prices. I recommend this particular place to everyone honestly
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May 2023 by Ahmad Sarhan
I came in for an iPhone repair, and some slight water damage. I thought it would take a week, but it only took one day! The technician was super transparent about the matter and even discovered that had a software bug that caused lagging in my phone. All in all it was a great service, and great price honestly. Definitely my new go-to for all things electronics!
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May 2023 by Anas Ouri
Smooth and easy process. I was referred by a friend and will continue coming back when I need to! Abdal helped me out, he’s awesome and very friendly do yourself a favor and ask for him when you stop by!
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May 2023 by Jawad I Bataeinehe t
I’ve visited this place a a few times, all I can say is the employees are amazing and very attending to any of your electronic needs!!!!!! Definitely recommend!
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May 2023 by Abdullah Naqshab
Broke my phone, he took care of me on the price and fixed it within 15 minutes! Friendly and super fast service!
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February 2023 by Luca Valinoti
I had a great experience, my phone was fixed very quickly and dale was very helpful. Highly recommend.
