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March 2024 by Thitaporn Seriruk
The car was clean and new. The process was easy but the length of waiting in line was a bit long since there's only one staff working for multiple rental company (MDW). However that staff was very efficient and friendly.
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March 2024 by schwarzokc
Customer service upon both arrival and rental car return was amazing. Employees were so friendly!
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March 2024 by Pat Feeney
Always an excellent experience. The employees are friendly and helpful. The last two vehicles I rented have been outstanding. Alamo will always be my first choice when I fly into Midway.
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March 2024 by Jerrod Border
Great car, easy pick up and great price. Very happy I went with Alamo.
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February 2024 by jerry crayton
They charged me with $67 roadside service even though I canceled the service
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February 2024 by Kari B
No issues both times with the Budget rental.The woman at drop off asked if we wanted to pay $25 to be taken to the terminal at Midway. It didn't sound right, so we went outside and found the free shuttle. That was odd.
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February 2024 by Jeremiah Lutes
Tried to charge me for tolls even though I registered the car with the IL pay by plate. It’s impossible to talk to anyone from customer service about it. The service at the actual location was great but if they are going to scam you on the the toll roads and refuse to talk to you about it that is a sign of a very crooked company.
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February 2024 by Nooman Uddin Ahmed
These guys would charged you extra even if you fill the gas tank and return. That's sick!!
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January 2024 by Cindi Mai
The gas was less than full. I returned it where it was but was charged for not a full tank. I barley even drove the cars as I rented the car for less than 6 hrs.
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January 2024 by J Beachdade
Great experience renting from Midway airport. I received a brand new car too. Only thing was the windshield needed to be cleaned on the inside, it was foggy.
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December 2023 by C.A.
I rented car from Alamo Midway on 11/6/23. I was asked if I would prefer to pay $15/day during the rental and I declined mentioning that I will pay the tolls by my self. After I returned the car and wanted to make a payment for the duration of the time to the toll services, I noticed that the days that I rented was allready paid and I couldn't make a payment. At first Alamo sent me a bill for 10days instead of day rental and wanted to charge late fees for wrong bill. My tolls were only $6.4 and ended up being charged $31.4 ($25+$6.4) and $6.4. After calling the customer services still no change..
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December 2023 by Justine Cherne
Great service! The vehicle was clean and had all the bells and whistles. Velcro toll tag worked great. Quick in and out made for stress free travel.
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October 2023 by Teresa Averett
Such a good experience! We had friendly customer service, a car that was bigger and better than we had reserved, and a very speedy process to drop off. Will definitely be coming back to Alamo!
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October 2023 by Dan Hefty
Reserved the Manager’s special and oh boy! SPECIAL! Instead of a compact, I got a full size truck that was practically new! Not terribly handy driving around the streets of Chicago but I managed without difficulty. Very fast out and in. (As always!) No hitches. No glitches. No surprises. Everything went as smooth as to be expected! Will be back for my next rental!
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October 2023 by Farhad Motia
The airport counter part was relatively fast and painless, staff did not push hard to sell all the extra. Car choices were acceptable. My car was a small suv that I liked. Had no trouble with car. Drop off was quick and professional.
