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December 2023 by Steven Pawluczyk
No stars. The service advisor at the toll free number was of no help. I phoned for a credit increase on my credit card and she told me that the "system" has a problem with my identification, so no increase. And, I've been with them as a credir card customer since the 1980s.
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July 2023 by Nathaniel Cejka
Online service is not the best. Called to have all my funds taken out and was given the run around and still have none of my funds.
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July 2023 by Jacob Michael
I wouldn't ever use this bank if I didn't have to. Only reason it exists if for a deal with my union, which is a great idea but the customer service, apps/tech is absolute garbage. Especially the customer service: Lethargic sloths an absolute shame to the industry. Embarrassing. It really makes unions look bad. I'm pro-union 1000% but it's really sad we have establishments like this we are forced to deal with. 0 out of 10, would not recommend
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September 2022 by Quentin Davis
Terrible customer service. Tried to get money out of the bank and it was stopped by a bunch of road blocks. This bank does whatever it wants to keep your money. There products are also terrible. Had different positions with them and they all performed as not illustrated. Do NOT do business with them.
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August 2022 by Inspirational Nomad 2.0
Zero stars. I was a very successful banker at JPMorgan Chase Bank. I know banking and I know credit. Supervisor Carolyn Reams and her staff are the rudest people I have ever experienced in customer service in my entire life.
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July 2022 by Brian A
Weak privacy policies and practices.. Big Brother of the banking world.
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December 2021 by Rochelle T
Get Your Money Out of This Bank! They Are on the List of Big Corporations Aiming At Buying Out Small Banks and swallow up swaths of land and Property Join a Local Bank ASAP.
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November 2021 by Wolly Johnson
Zero stars. I was a very successful banker at JPMorgan Chase Bank. I know banking and I know credit. Supervisor Carolyn Reams and her staff are the rudest people I have ever experienced in customer service in my entire life.
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June 2021 by Rollo C.
Whoever is manufacturing their debit cards is doing a very poor job. The outer clear plastic layer starts rupturing after about a year of normal use. This is now happening to my second debit card in two years. After making numerous calls, the first replacement took five months (!) to get to me.
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May 2021 by James Rice
I had to get a document notarized and the recorder of deeds sent me here as they have a notary public. The notary refused service because I wasn't a member of the bank. I offered to start an account and he refused to let me do so at the time. I offered to pay for the service and he said he wouldn't notarize this document for me. I was the only customer in the entire bank, so its not as if he was too busy to do so.I walked down the street to the currency exchange, they did it for $1. I wouldn't bank with people that give that basement level of customer service. Your options are extensive in today's market, explore them and avoid Amalgamated.
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January 2021 by Joaquin Bortz
The loan process was also much easier and quicker then I expected. I was offered extended warranty and loan add-ons, but was never pressured to get anything I didn't want. Everything was smooth from start to end. This was a huge relief since buying a car can be stressful at times. I am now currently looking into making Amalgamated Bank Of Chicago my primary bank.
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December 2020 by debbie williams
They store other bank accounts information from other banks on file.
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December 2020 by W Turck
CEO, Robert M. Wrobel, has not explained why the bank had inaccurately listed as lost/stolen my credit card This error is Normal Business Practice for this SNAFU (Situation Normal All Fouled Up ) company !
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August 2020 by roth i
They have no problem taking 3 payments after lying to me. Their customer service is pitiful with zero resolution skills.
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April 2020 by Alyssa DelTurco
FRAUD!!! Definitely stole my social security number. Reporting them to the federal government for identity theft. NOT LEGIT.
